Car value penalised for failing to service to PCP schedule

hedg1e

I have a car from a Toyota dealer on PCP, the annual service is due but the garage can’t service it, being as it is PCP I thought I would ask the finance company the implication of this.. the response I got, copied below, indicated a complete lack of sympathy or forbearance.
....the lack of servicing on the vehicle will only affect your agreement if you wish to hand the vehicle back at the end of your agreement”
>>>> who doesn’t?

If you were to trade in the vehicle then it could have an affect but only in that it may reduce the value of your vehicle as a part exchange.
>>>>>like everyone doe you mean?

. If you wish to keep the vehicle after the end of your agreement then there is no affect at all. 

Right so maybe it’s me but that suspiciously like them saying “then thats your problem”

Unfortunately as we are a seperate entity from Toyota Automotive Manufacturer we have no control over whether the dealerships and their servicing departments are open or not.
>>>>>> well technically yes but you are a wholly owned subsidiary of Toyota aren’t you..?. and what was that quote...” we are all in this together... well apparently not so if you are.
my advise, don’t buy Toyota.

tempus_fugit

I suspect this would be the same with PCP on any make of car, not just Toyota. We’re in the same position with our Vauxhall, it should have been serviced at the beginning of this month, but that has obviously been cancelled and it will have to be done later.

I reckon it’s natural that they would say it could affect the value of the car if you hand it back, in the same way that if you go over the estimated mileage in that situation, but would it affect it that much? Also, if you are trading in, I would expect the garage to be a bit more flexible especially if they are wanting you to buy another car from them.

Personally, I’m not worrying about it. It’s the approved dealer that has rearranged the appointment, and also the outlet where we bought the car and will likely buy our next one, so I’m not expecting them to be unsympathetic in the circumstances.

MovingForwards

Kia have already said not meeting the service date will not have any affect on the warranty and servicing will resume after things return to normal.

A quick Google for Toyota and it shows they will understand and be sympathetic:

https://blog.toyota.co.uk/toyota-gb-statement-covid-19

I would guess that there will be no issues, however independent garages are still open and do servicing if you are that concerned about the car itself.

custardy

MovingForwards said:

Kia have already said not meeting the service date will not have any affect on the warranty and servicing will resume after things return to normal.

A quick Google for Toyota and it shows they will understand and be sympathetic:

https://blog.toyota.co.uk/toyota-gb-statement-covid-19

I would guess that there will be no issues, however independent garages are still open and do servicing if you are that concerned about the car itself.

Warranty is under Kias control. A finance arrangement is a different matter.
To me the finance company have given a factual answer to what may happen.