HomeServe Policy On an old Address

Hi, Just checking through accounts and we have realised that we are still paying for a HomeServe Boiler cover on an address we no longer live at. We are sure we notified them but cannot prove this. Can we get a refund if we prove that we no longer live at that address which was covered?? HomeServe are saying they can only cancel the policy from now with no refund.


  • dunstonh
    dunstonh Posts: 115,681
    Name Dropper First Anniversary Combo Breaker First Post
    There is no reason for them to give you a refund unless you took it out again.   i is also quite common that they would have provided services as your new address even though they had your old one.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612
    First Anniversary Name Dropper Photogenic First Post
    edited 3 April 2020 at 4:43PM
    SuggyStockton said: HomeServe are saying they can only cancel the policy from now with no refund.
    Which is the correct position. It's your own responsibility to keep such utilities, banks etc fully updated with any changes of address. Only if you have the same cover additionally at the new address are you going to get any refund and even that would be goodwill. 

    You might be better off simply transferring the cover to your new address (at which you have likely been covered in any case). 
This discussion has been closed.
Meet your Ambassadors


  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards