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Hotel said wait 8 weeks for refund

creditmanessex
creditmanessex Posts: 63 Forumite
Third Anniversary 10 Posts
edited 19 May at 4:41PM in Coronavirus Board
As this is how long it takes for their supplier to refund. Booked through alpharooms.

Should I wait or claim through credit card?

Thanks

Comments

  • bagand96
    bagand96 Posts: 6,604 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If you talk to your credit card they'll tell you to wait anyway. 

     Normal timescales are out of the window currently. There might be a middleman between alpharooms and the hotel itself so it might be Hotel -> Middleman -> alpharooms -> You.  Each link in the chain is probably dealing with a lot more refunds/requests than normal.
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