Egg card PPI offer - based on random 8 month period

Dynamo123

Hello. I’m hoping that someone could please give me a steer on this: I took out an Egg card, I believe, shortly after its launch in about 1998 and had and used the card continuously until it was converted to a Barclaycard in about 2011. I put in a ppi claim and have just received notification of success from Barclays. They say I was mis sold ppi for an 8 month period from Jan to September 2002 and they’ve included a cheque for £39 which I’ve not yet banked. 

Since I didn’t realise I had been sold the policy anyway, I obviously have no idea why the ppi was only for this random 8 month period and not for the whole time that I had the card. I called Barclays this morning to ask them and they just said that as far as they were concerned they only had evidence of the existence of the policy for that 8 month period and said I would have to contact Canada Square Operations and produce evidence to them if I thought I was entitled to any more and to make a subject access request.

I haven’t the first idea how much I might be entitled in relation to the Egg card but, by way of comparison, I have also recently received 2 offers from another bank totalling around £3000 on the basis “it has come to light that your loan forms part of a consolidated loan chain”. I don’t even remember taking out said loans and don’t understand what a “consolidated loan chain” is but the cash is welcome especially with all that’s going on right now. However, this figure absolutely dwarfs the tiny offer from the Egg card which I had for years! 

I’m a bit confused about the Egg card. I believed that Barclays had a duty to investigate the whole time I had the card so I don’t know why they are palming me off to Canada Square Operations. Has anyone else faced this situation? If so, did you get to the bottom of it? Is the subject access request the way to go?

Any guidance would be hugely appreciated.

[Deleted User]

If you have evidence that you paid more PPI than they have found, then sent it to them.  Otherwise, you just need to accept the offer.   Any redress from a different bank on a different product has no impact on the Egg Card.

A SAR won't show more than they can find.

dunstonh

 I obviously have no idea why the ppi was only for this random 8 month period

It won't be random.    There will be a reason for it.  Probably its the only period that they have a record for.

. I called Barclays this morning to ask them and they just said that as far as they were concerned they only had evidence of the existence of the policy for that 8 month period and said I would have to contact Canada Square Operations and produce evidence to them if I thought I was entitled to any more and to make a subject access request.

Which basically confirms it.  We know that Barclaycard destroy statement records over time.   So, its possible that there is only a limited payment history from the period.  Egg may have had a different destruction schedule and that is why older information exists.

I haven’t the first idea how much I might be entitled in relation to the Egg card but, by way of comparison

Which is the problem.  It relies on records.

I have also recently received 2 offers from another bank totalling around £3000 on the basis “it has come to light that your loan forms part of a consolidated loan chain”. I don’t even remember taking out said loans and don’t understand what a “consolidated loan chain” is but the cash is welcome especially with all that’s going on right now. However, this figure absolutely dwarfs the tiny offer from the Egg card which I had for years! 

These would pay more as they are loans, not credit cards and a loan chain nearly always results in much bigger payments.  Plus records on loans can be rebuilt as the consumer credit act required agreements with PPI and without PPI to be different. So, lenders, even without paperwork, can see whether you had PPI or not and how much you would have paid.

With credit cards, they only have the information that is contained on statements.  If the statements no longer exist then there is no record of payment.

Is the subject access request the way to go?

If you don't believe they have records and want proof they don't then a SAR will do that.   However, it the SAR confirms no record beyond the months in question then it does not help you.

Dynamo123

Thank you for your super quick replies. Very much appreciated.

So they get away with the Exon defence: “we shredded it”!

[Deleted User]

They can get away with the defence 'we deleted it to avoid getting a massive fine by the ICO', yes.

The_squirrell

That defence is also called an obligation ( after a period of time)