Just park app used but it bought ticket for wrong car park - What to do, now sent a £ 170 bill !!

muppetboy1

You will see from a decision  from POPA they state i did not clearly show i had used the companies phone app, but i send screen shots of phone just park application purchased and invoice of ticket purchase at the time of arrival.

I feel it was the tech and not me i bought a ticket, tech got wrong place it was totally not intentional.

Any advise welcome.

Cheers

Andy

Decision  Unsuccessful

Assessor Name      Ashlea Forshaw

Assessor summary of operator case

The parking operator has issued a Parking Charge Notice (PCN) to the motorist for, “unpaid tariff time”.

The appellant says that he used the providers phone application to purchase a ticket on arrival however, the application must have been faulty as it purchased a ticket for a car park 30 miles away. He says that as you can see, this was by no way an offence as he bought a ticket with the providers said system on arrival that would have covered his time in car park. He says that the application must be able to tell them he had paid for that time and if that's the case, the application should have emailed him to advise of the error but he feel that they are looking to gain income from fines. To support this appeal, the appellant has provided evidence of payment

Assessor supporting rational for decision

The appellant has appealed as the driver of the vehicle. Therefore, I will be assessing driver’s liability in this case. The signage displayed at this site states the following: “Parking Tariffs Apply, up to Hours £3.20… failure to comply with the terms and conditions will result in the issue of a 

£100 PCN”. The parking operator has issued a Parking Charge Notice (PCN) to the motorist for, “unpaid tariff time”. The operator has provided copies of its signage displayed at the site, along with a site map. Further, the operator has provided camera images which were captured by the Automatic Number Plate Recognition (ANPR) cameras. The images show the appellant entering the site at 12:54 and exiting at 14:44, totalling a stay of one hour and 50 minutes. The operator has provided a transaction report showing that no payment was registered against the appellant’s vehicle, ******** that day. On the face of the evidence, I consider it looks like there is a contract between the appellant and the operator, and the evidence suggests the terms have not been met. I now turn to the appellant’s grounds of appeal to determine if they make a material difference to the validity of the parking charge notice. The appellant has said that he used the providers phone application to purchase a ticket on arrival however, the application must have been faulty as it purchased a ticket for a car park 30 miles away. Having assessed the appellant’s evidence of the receipt for payment, I can see that he has paid £2.70 for parking. He has provided evidence of a second receipt, showing that payment was made to ‘Cornwall council’. I must note that the payment that the appellant made, was not valid in this private car park. The signs at this site clearly advise of a 

‘Justpark’, pay by mobile service. The screenshot that the appellant has provided does not show which mobile app he used to make a payment. I cannot determine if this was the ‘justpark’ app. Therefore, I consider the appellant’s evidence to be insufficient to prove that there was an issue with the operator’s payment app that day. Ultimately, the signs advise of the parking tariffs available at the site. For the appellant to park for one hour and 50 minutes, he was to pay the ‘up to 2 hours’ tariff of £3.20. The payment of £2.70 that the appellant made does not correspond with the tariffs at this site. Therefore, I am satisfied that the appellant made a payment for the wrong car park. By paying for a council car park, this meant he was not authorised to park in the Initial Parking car park. The operator’s service is not designed to advise the motorist of any errors he has made regarding paying to park at another site. It is his responsibility to check the signs, and to make the correct payment to the correct operator. On this occasion, he has not. I therefore conclude that the PCN has been issued correctly and so, this appeal must be refused.

Umkomaas

Unless you can get a landowner cancellation all you can do is wait to see what the next move of the PPC is. If they instruct debt collectors, you can safely ignore these (see NEWBIES FAQ sticky, fourth post). If they issue court proceedings (from recollection Initial Parking are not particularly litigious) come back on this thread and we'll direct you in how to defend the case. 

fisherjim

You purchased time at the wrong car park with the app, and you blew your POPLA chance, you are now in wait and see mode to see if they eventually issue a claim, though the usual barrage of silly debt collector letters will now drop through your letter box. It's all in the newbies thread which you should have followed before going off naming the driver, and wasting a POPLA appeal.

zhonguonuren

fisherjim said:

You purchased time at the wrong car park with the app, and you blew your POPLA chance, you are now in wait and see mode to see if they eventually issue a claim, though the usual barrage of silly debt collector letters will now drop through your letter box. It's all in the newbies thread which you should have followed before going off naming the driver, and wasting a POPLA appeal.

To be fair to OP, most of us are novices at the whole parking issue and only stumble into this forum by accident and after we have tried our best to resolve the problem ourselves.  The benefit of hindsight ...

muppetboy1

To be fair to OP, most of us are novices at the whole parking issue and only stumble into this forum by accident and after we have tried our best to resolve the problem ourselves.  The benefit of hindsight ..

fisherjim Yes am new to all this, thought it would be correct practice to do appeal as had evidence i bought a ticket.
Not sure what you mean about wasting my POPLA chance but will now read.

zhonguonuren thank you i don't feel quite so stupid now, wish i had done some reading before

D_P_Dance

When dealing with scammers one needs to have 100% of one's wits about one.  Make one mistake and it could cost you ££££s.

https://www.itv.com/news/meridian/2020-02-07/pensioner-conned-out-of-his-life-savings/.

zhonguonuren

D_P_Dance said:

When dealing with scammers one needs to have 100% of one's wits about one.  Make one mistake and it could cost you ££££s.

https://www.itv.com/news/meridian/2020-02-07/pensioner-conned-out-of-his-life-savings/.

I made a mistake.  I didn’t know it was a scam and thought it was a genuine mistake in a little Cornish village car park.  I now know better and am addressing the issue in many ways  

D_P_Dance

 was a genuine mistake in a little Cornish village

Read this

https://www.tripadvisor.co.uk/ShowTopic-g186409-i8192-k4691877-o20-Changegate_car_park_avoid_at_all_costs-Haworth_Keighley_West_Yorkshire_England.html