NEW: Got questions about energy? Put them to Gary and Andrew from MSE's Utilities team during our energy-themed 'Ask An Expert' event. Check back here from Tuesday 9 August, 12pm

Airbnb in late July deposit paid.

Hi we booked a holiday through Airbnb to a house on the Isle of Wight in late July and paid a deposit on 10th Feb of £602 with a further £460 to pay at a later date. They have a latest 'extenuating'circumstances policy relating to Covid-19 which states Reservations booked before 14 Mar 2020 for check ins between then and Apr 14 2020 may be cancelled before check in and receive a full refund.
Reservations for stays booked before 14 Mar 2020 with arrival after 14 Apr 2020 are not currently covered for Covid-19 related extenuating circumstances and the hosts cancellation policy will apply as usual.
Hosts policy normally states that cancelling before 3PM 18 Jul 2020 people will get a 50% refund of the total holiday amount less the service fee.
There must be a lot of people that are in the same boat as us that will encounter these sort of problems.
I am hoping we can still make the trip in nearly 4 months time, it looks like they have suddenly put these 'rules' in place after we have booked so they (Airbnb) dont take a massive hit due to the situation.
Looking at the small print they put the onus on the hosts and the hosts put the onus on Airbnb.
Anybody have any idea how to play this situation?
Any help and advice is appreciated.


This discussion has been closed.
Latest MSE News and Guides

Homes, hornets & high heels

This week's MSE Forum highlights

MSE Forum

Kids eat for 'free' or £1 this summer

Little ones can enjoy hot meals for less

MSE Deals