Loganair refusing refund

tinymac05

Hi,  Loganair from Derry to Southend.  I was to travel 26th March and return 29th March.  On the 25th March I received an email stating they had moved me to the later flight 7 hours later.   They also moved my return flight by 5 hours, which is their scheduled later flight.(both flights have a different flight number) Loganair have changed that route to one flight per day due to Covid19.  I did not travel and they are refusing to refund me.  The flights that I was supposed to travel on were the cancelled flights.  They say as a good will gesture they will let me book again within 6 months.   Am I entitled to a refund????

rgmanby

My flight was changed too, not only that but I was refused to fly as it was non-essential! So they are refusing me a refund too, which is illegal, and offered me to put it on hold for upto a year and I'd have to pay any extra over my original fare.

Totaly out of order and against government guidlines.

This company is blatantly flouting the law!

Life__Goes__On

tinymac05 said:

Hi,  Loganair from Derry to Southend.  I was to travel 26th March and return 29th March.  On the 25th March I received an email stating they had moved me to the later flight 7 hours later.   They also moved my return flight by 5 hours, which is their scheduled later flight.(both flights have a different flight number) Loganair have changed that route to one flight per day due to Covid19.  I did not travel and they are refusing to refund me.  The flights that I was supposed to travel on were the cancelled flights.  They say as a good will gesture they will let me book again within 6 months.   Am I entitled to a refund????

As the flight numbers have changed you can have a refund, as that is classed as the original flight being cancelled.
EDIT (just seen it's an old opening post.)

Life__Goes__On

rgmanby said:

My flight was changed too, not only that but I was refused to fly as it was non-essential! So they are refusing me a refund too, which is illegal, and offered me to put it on hold for upto a year and I'd have to pay any extra over my original fare.

Totaly out of order and against government guidlines.

This company is blatantly flouting the law!

Was it change of time/date  or flight number?

Barry1970

I had two flights booked with loganair at the start of the Corona virus outbreak. I was given the option to cancel the initial flights and rebook at a later date, which I opted to do. 
I have spent all week communicating with loganair via email. Following the abismal level of communication, I have now been billed for two flights, using credit card details given months ago. No authorisation was given for these payments. Absolute shambles 

Mouse1903

Hey all, I'm in a similar situation. Booked Aberdeen to Newcastle in May because of a stag do, but couldn't go due to lockdown. Loganair had contacted me saying they had to change the flights anyway, but I opted for a 6 month extension.
Now the stag do isn't going ahead and I have been made redundant, I really need the money back. So far they have told me like others they won't refund me but give me a 12 month extension instead. Has anyone successfully managed to get a refund and what is the best option of doing this? Note I didn't have any travel insurance

macman

If you opted for a voucher/extension, then you have relinquished your right to a refund. 
With no travel insurance, you are out of options.

silvercar

Mouse1903 said:

Hey all, I'm in a similar situation. Booked Aberdeen to Newcastle in May because of a stag do, but couldn't go due to lockdown. Loganair had contacted me saying they had to change the flights anyway, but I opted for a 6 month extension.
Now the stag do isn't going ahead and I have been made redundant, I really need the money back. So far they have told me like others they won't refund me but give me a 12 month extension instead. Has anyone successfully managed to get a refund and what is the best option of doing this? Note I didn't have any travel insurance

Once you have accepted a voucher / extension then I'm afraid you aren't entitled to a refund. All you can hope is to use the flight at a later date or to book for a flight which itself gets cancelled as that should trigger a refund.