HSBC online log in not sent

I've just switched to HSBC with the recent offer, all went through on 16/3. Not been sent security details to log on. I know there was a surge of applications and now there is an influx of people contacting the bank for payment holidays and a reduction of staff to deal with queries.

How do I get my online log in? I know there was a delay before lockdown. Should I go to a branch or wait for x weeks/ months for the letter to be sent.
I really need access asap, we've had wages paid in but we now need to transfer them out to pay other bills. 


  • colsten
    colsten Forumite Posts: 17,597
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    A branch is unlikely to be able to do anything for you as logins will be administered centrally. If you can't get through on their phone lines, you could try their Twitter or Facebook. Good luck!

    It won't help you but this is yet again a reminder that people should never switch banks and never make any deposits before they have full access (online / app, debit card etc) to the account in question. Unfortunately, the 7-day switch Marketing hype omits to tell people that account opening and account switching are two entirely separate processes.
  • born_again
    born_again Forumite Posts: 12,540
    10,000 Posts Fourth Anniversary Name Dropper
    HSBC use a lot of global teams for things like this. Given India is in total lock down. Then it is a waiting game.
    Only thing you can do is either ring (and wait) or try a branch to get them to set up the transfer. Just remember if going to branch, check opening times. And be prepared for it to be shut. And take some photo ID with you. Your card will probably not be enough.

    As above, but would add that normally is OK, but this Covid 19 has knocked everything, as you can't even move tasks to different countries due to a lot in lockdown.
    Life in the slow lane
  • Lumiona
    Lumiona Forumite Posts: 211
    Fifth Anniversary 100 Posts Photogenic
    Hopefully we should have it in the next few weeks. You're right about not paying income in until we've had online access. I did a Natwest switch a week after HSBC and received all the log in details promptly, they were brilliant.  The CV shut down has not helped of course.
    We've had our reward (notified by text) I did consider switching the account to one I already have but that could take even longer, and possibly a trip to a branch which I'm trying to avoid at the moment, so I'll have to wait and see. Thanks for your help.
  • northwalesd
    northwalesd Forumite Posts: 1,077
    Part of the Furniture 1,000 Posts Name Dropper
    My experience trying to get my HSBC account set up for online access was horrendous. I switched early Feb, and to this day have not received anything  to do with logging in since I sent back my 'security' form. That depite HSBC insisting they had sent out a communication, but could (or would) not tell me when, or how long I would have to wait to consider it lost, they were absolutely hopeless. I ended up switching the HSBC account to another, and I would suggest you do the same if you think you might want to set up new, or amend exiting payments from the account. Fortunately I had not switched an account of any consequence into HSBC, and certainly didn't have my salary paid in there - a great reminder fom Colsten in their post above.
  • General_Grant
    General_Grant Forumite Posts: 4,653
    Part of the Furniture 1,000 Posts Name Dropper
    I did a switch of one of my Lloyds accounts to HSBC late last year.
    I applied online but at some point went into a branch and was set up for internet access there.  They provided a code generator (not a card reader) and allowed me to set a 4-digit PIN to use with it and select a user name.  I'm not sure at what point I chose a password or gave the security question answers but it was probably at the same time.
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