Reclaiming train tickets

Bogof_OAP

Would be good if people could report their successes or otherwise with claiming train tickets back, remembering to include the company you're claiming from and what type of ticket it is.  

I'll start:  
TransPennine Express, claiming for Advance tickets (not usually refundable) - online form to fill in and print off, then post tickets off.  Seems pretty easy.  Not had any money back yet though!

Avanti West Coast, Advance tickets - bit of a nightmare.  Fill in online form, submit, couple of days later receive email asking for the booking ref. (which was on the online form), reply with this again, couple of days after that receive another email asking for tickets to be posted back to them by recorded delivery!  They couldn't make it any more of a faff if they wanted to.

westv

LNER Advanced Purchase print yourself tickets. Claim submitted via website and money in my account a few days later.

veryintrigued

All advance tickets:

Chiltern - refund within 48 hrs
LNER - refund within 72 hrs
TPE - just terrible. I'll paste a link to issues encountered so far...

Guess where my future bookings will be going!

veryintrigued

https://forums.moneysavingexpert.com/discussion/6119014/trans-pennine-express-refunds

bagand96

Cross Country - send an email asking for refund.  Took 4 days to reply, reply said refund will be made but could take up to 28 days. I have no issue with this. 

Remember that these companies are currently innundated, will have a lot less staff available to them, and Advance tickets aren't usually refundable so probably need some IT changes or manual processing.  Another poster said on another thread about the airlines - people are really going to have to adjust their expectations on what timescales are reasonable in these strangest of times.