Cancelling Purple Bricks

garybusby

At the end of January this year we put our house in Pembrokeshire (currently run as a holiday let business ) with purple bricks and signed up to their deferred payment scheme whereby we pay them after 10 months.  Up until last week we had had only 1 viewing. The coronavirus event has killed any chances of making a sale and so we see no point in keeping the house on the market. 
What are our rights or options with regard to the contract that we signed up to?
Our feeling is that  Purple bricks should stop the clock and only restart it when the coronavirus crisis has passed.
Comments please.

davidmcn

garybusby said:

What are our rights or options with regard to the contract that we signed up to?

They're the same as they were when you signed it, assuming it doesn't have a clause in it about pandemics.

Thrugelmir

Speak to Purple Bricks. 

hbnmdm

Hi, in the same situation so watching with interest. We had a second viewing planned for last week which was cancelled.

eddddy

You need to read the contract (terms and conditions) that you agreed to - the current one is https://www.purplebricks.co.uk/terms
(But they may have changed since you signed up.)

For example, if they are not doing anything they said they would, you might have a case for asking for a partial/full refund. (e.g. If you paid for their viewing service, and they have suspended that service.)

Otherwise, I guess it's a case of asking Purplebricks for a "goodwill gesture".

If you withdraw your property from sale, the fee becomes due immediately (not after 10 months).