Santander Mortgage holiday

[Deleted User]

Hi all, we have a mortgage with Santander. I called them this week and have agreed a 3 month mortgage holiday, when I spoke with them they let me know it wasn't an application, that the holiday is fine, and to cancel the direct debit which we have done. I have got a text saying 'We've received your mortgage holiday application so you do not need to call us for an update. We'll contact you with a further update in due course' which implied it now is an application? Just worried I have cancelled the direct debit - I don't want to contact them again unnecessarily at the moment if lots of other people have. Any one else in the same situation?

GazNicki

Not exactly, but a business loan handled this in the same fashion.

Instantly gave the "holiday" and instructed us to delete the Direct Debit.

Molly630

Apparently my application did not go through because I don’t pay by direct debit and my mortgage payment is due tomorrow spoke to someone on the phone and they said I need to set up a direct debit and they can start it from next month.......so they want me to set up a direct debit so that I can cancel it