Re-deliver "Royal Mail Signed For" to a different address

robatwork

Hi all,
I purchased something on Ebay before the great lockdown, and delivery was attempted today to the office which is now shut down.
The seller said once delivery had failed I would be able to redirect it to my house. However the RM website shows:

Track and Trace - Track your Item
Pending
Tracking no. KB6666666666GB
Sorry, we were unable to deliver this item at 26-03-2020 as the address was inaccessible. We will attempt to deliver your item again on the next working day.
Service used:
Royal Mail Signed For™

Firstly is there anything I can do other than ask the seller to try something, and I doubt there's much they can do?

Secondly surely RM must take into account tens of thousands of premises are now shut that wouldn't normally be, and should be offering something more flexible than deliver to the same place the next day?

shaun_from_Africa

Give your local RM delivery office a call and explain the problem and ask if it's possible to redirect it to your home address.
You should be able to get the phone number from here:
https://www.royalmail.com/services-near-you#/

custardy

Im not sure why RM should take it into account given their contract is with the sender.
You will be able to redirect if your office is within the same delivery area as your house. redeliveries dont move between delivery/postcode areas
RMs plate is full as it is. They may extend retention until businesses are open but dont expect them to start sending stuff all over the place.

robatwork

I did call them which was interesting - the phone bingo system took me down several blind allies where it gave me a "Press 1 for xxx or hang up" when I didn't want 1 and didn't want to hang up. Eventually I got a real person who has arranged delivery for Monday to home, so we'll see.

custardy

robatwork said:

I did call them which was interesting - the phone bingo system took me down several blind allies where it gave me a "Press 1 for xxx or hang up" when I didn't want 1 and didn't want to hang up. Eventually I got a real person who has arranged delivery for Monday to home, so we'll see.

You could have saved all the phone 'bingo' by simply using RMs twitter CS service.
You could also have simply arranged the redelivery yourself using the online service.
Unnecessary calls to call centre simply increase the waits for people needing to get through

robatwork

custardy said:

You could have saved all the phone 'bingo' by simply using RMs twitter CS service.
You could also have simply arranged the redelivery yourself using the online service.
Unnecessary calls to call centre simply increase the waits for people needing to get through

I absolutely couldn't use the online service to arrange redelivery. The copy/paste job in post 1 was the useful entirety of the RM page. It didn't give an option to redeliver as that's what I would have done. It's still showing the same today - I would love to be able to click a "Rearrange delivery" button.

Twitter is, IMO, not the appropriate place for customer service - why should my twitter followers see anything so mundane? In fact I'm avoiding Twitter at the moment as I can't be doing with all the "5G causes Covid" nonsense. 

Spoonie_Turtle

robatwork said:

custardy said:

You could have saved all the phone 'bingo' by simply using RMs twitter CS service.
You could also have simply arranged the redelivery yourself using the online service.
Unnecessary calls to call centre simply increase the waits for people needing to get through

I absolutely couldn't use the online service to arrange redelivery. The copy/paste job in post 1 was the useful entirety of the RM page. It didn't give an option to redeliver as that's what I would have done. It's still showing the same today - I would love to be able to click a "Rearrange delivery" button.

Twitter is, IMO, not the appropriate place for customer service - why should my twitter followers see anything so mundane? In fact I'm avoiding Twitter at the moment as I can't be doing with all the "5G causes Covid" nonsense. 

Twitter has the option of Direct Messaging, which your followers can't see. Plus, tweets directly to another account (i.e. addressed to them at the beginning of the tweet) can only be seen if your followers click on the 'tweets and replies' tab on your profile. As for nonsense that you don't want to see, this is solved by making sure your timeline is set to 'latest tweets first' so you're only seeing what people you follow post and share, and/or muting certain words or phrases.

I've used Twitter a few times for help from RM as well as other companies, it's usually pretty quick and RM's staff on the account are helpful.

custardy

robatwork said:

custardy said:

You could have saved all the phone 'bingo' by simply using RMs twitter CS service.
You could also have simply arranged the redelivery yourself using the online service.
Unnecessary calls to call centre simply increase the waits for people needing to get through

I absolutely couldn't use the online service to arrange redelivery. The copy/paste job in post 1 was the useful entirety of the RM page. It didn't give an option to redeliver as that's what I would have done. It's still showing the same today - I would love to be able to click a "Rearrange delivery" button.

Twitter is, IMO, not the appropriate place for customer service - why should my twitter followers see anything so mundane? In fact I'm avoiding Twitter at the moment as I can't be doing with all the "5G causes Covid" nonsense. 

Your copy and paste is from the tracking page.
That has no bearing to the redelivery service.

You were offered 2 easy solutions. You are the type who evidently likes finding problems instead.