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Dell Alienware 17 R3 faulty screen

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Dell Alienware 17 R3 faulty screen

5 replies 47 views
Cornish84Cornish84 Forumite
3 posts
Second Anniversary First Post
MoneySaving Newbie
Good evening, recently my laptop has developed a fault where either on boot up or 5 minutes later >95% of the screen fails and I’m left with just a narrow vertical band, it is not been dropped or damaged to cause this fault so I believe it’s just a faulty cable that needs repairing. 
I contacted Dell and they have said it’s outside of its 1 year guarantee they would charge for the repairs.
I bought the laptop direct from Dell for £1,800 and it was delivered on 21/04/2016 so nearly 4 years old, am I covered at all under the consumers rights as the item now isn't usable and hasn’t lasted what I would describe as long enough?

Thank you if you can help. 

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