Dell Alienware 17 R3 faulty screen

New Post Advanced Search

Coronavirus: The latest from MSE

The MSE team is working extremely hard to keep the info we have about your travel rights, cancellation rights, sick pay (and more) up to date.
The official MSE guides: NEW MSE Coronavirus Guides


Dell Alienware 17 R3 faulty screen

5 replies 47 views
Cornish84Cornish84 Forumite
3 posts
Second Anniversary First Post
MoneySaving Newbie
Good evening, recently my laptop has developed a fault where either on boot up or 5 minutes later >95% of the screen fails and I’m left with just a narrow vertical band, it is not been dropped or damaged to cause this fault so I believe it’s just a faulty cable that needs repairing. 
I contacted Dell and they have said it’s outside of its 1 year guarantee they would charge for the repairs.
I bought the laptop direct from Dell for £1,800 and it was delivered on 21/04/2016 so nearly 4 years old, am I covered at all under the consumers rights as the item now isn't usable and hasn’t lasted what I would describe as long enough?

Thank you if you can help. 


Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support