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Hotel cancelled non-refundable booking

indy659
indy659 Posts: 1 Newbie
edited 19 May 2025 at 3:40PM in Coronavirus Board
Hi,

I booked a non-refundable night at a hotel in the UK. They have cancelled it and are refusing to refund me. They've offered credit to rebook a stay within a year.

This was a anniversary so I either want the date or a refund. Do I have any recorse?

Thanks

Comments

  • selina2000
    selina2000 Posts: 58 Forumite
    10 Posts Name Dropper
    indy659 said:
    Hi,

    I booked a non-refundable night at a hotel in the UK. They have cancelled it and are refusing to refund me. They've offered credit to rebook a stay within a year.

    This was a anniversary so I either want the date or a refund. Do I have any recorse?

    Thanks
    I don't know.
    Do you know what is meant by non-refundable?
    Won't the same time next year be an anniversary too?
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