Amazon - to return, or not to return

RoseShell

Hi everyone

So I've been in the market for a new gaming laptop, and I've run aground somewhat. I'm hoping that the ever-wise users of MSE can give me some advice on what to do.

I bought a Razer Blade 2018 model through Amazon Warehouse for £1,000, which I understand is their way of selling returned or used goods. The laptop runs extremely hot, and so I have a strong suspicion it is near the end of its life. On this basis, I did not think keeping it would be a sensible choice.

While deciding what to do about the Razer laptop I went ahead and bought a £1,000 Acer Predator laptop from a third-party seller fulfilled by Amazon. This laptop, while better in many ways, has a very loud fan, and I am not sure if it is working correctly. This, coupled with the obnoxious 'gamer' styling of the laptop, has led me to no longer want the laptop.

Normally I would take solace in Amazon's excellent customer service, but unfortunately I have a high number of returns on my account, and I have previously received an email saying that if my high number of returns continued my account would be cancelled. From some research, it seems it is very hard to continue using Amazon if the account is cancelled, if at all. I use Amazon a lot, and it would be a huge pain if I were no longer able to use the system.

As I was worrying about all this I spoke to a customer service representative at Amazon through chat, who told me that because of the high number of returns on my account there was a good chance that the returns would be reviewed, and if there were large faults found with the item the account would not be closed, but if there were not large faults found, the account would be closed. When I expressed my concern to the representative he told me that he would annotate my concern on the account, and he reassured me that the account would not be closed. However I remain concerned - there are a lot of years left of my life, and not having an Amazon account would be a huge annoyance.

So I would like to ask your help: Which of the following actions should I pursue:

a) Return both laptops to Amazon and take my chances with their customer service team

b) Sell the laptops through eBay and get as high a price for them as I can, accepting that I will lose some money in the process, but hopefully will keep my Amazon account

c) Some other option I have not yet thought of?

Many thanks in advance for your help!

NBLondon

d) Research before you buy things?  You bought a used or refurbished laptop (an unspecified time ago) and don't know how long it will last - despite paying £1000 for it - is there a guarantee?   You then spent another £1000 on a gaming laptop but don't like "gamer" styling - was there no picture?  

Maybe ask yourself why you have a lot of returns...  are they mostly for faulty items or change of mind returns?  If there is a genuine fault  then you should be in the clear. Running hot might be;  fan louder than expected is harder to judge.  Can you find any online reviews which might mention if the fan is louder in this model than others?

JJ_Egan

a) Return both laptops to Amazon and take my chances with their customer service team

Yes with a return marked as faulty and why .

[Deleted User]

I think that whatever the OP chooses to do with regard his current "dilemma" he's sooner or later going to find that Amazon no longer want his custom...