Trainpal refunds

dh2389

I had tickets to go to leeds on the 20th and to come back on 22nd they was advance tickets but didnt travel due the situation I spoke to trainpal and there refusing to refund me they said I only could change it before I left and now the government have changed policy I need some help on this 

LizzieFlorence

I bought 6 tickets to travel to Torquay on the 9th May. Contacted them to cancel booking on 27 March and originally told that it would take about 2 months for the money to be refunded back into my account.   Have spoken to customer services but they are based in China. I'm hearing impaired and find phone calls difficult so you can imagine the problems I encountered. Tried on line but got nowhere with the online system.Now nearly the end of June and still no refund. I cant really afford to lose £227 anyone know where I go with this.

antonic

I would suggest you head over to https://www.railforums.co.uk/ and post in the Fares & Advice Forum.<br>You will get some excellent advice there.