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Charge back for cancelled accommodation at Wringworthy Cottages

patrick1
patrick1 Posts: 70 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 19 May 2025 at 4:40PM in Coronavirus Board
I had a booking at Wringworthy Cottages in Cornwall and they have cancelled it due to coronavirus and are refusing to refund the £720 they've taken from my credit card.
Has anyone had any luck in claiming back accommodation bookings from credit card companies?

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,480 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    On what grounds are they refusing to refund you?
  • patrick1
    patrick1 Posts: 70 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    They say they have been advised by the government they must be closed for commercial use and that their business insurers say that their T&Cs still apply. Their booking conditions are unclear other than saying the deposit is non-refundable. I have already paid the full booking. They won't allow rebooking at this stage.
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