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Reclaim deposits

Hiya, I have put a deposit on my daughters pram and paid a further 450 off it, now the shops closed due to covid 19 and company refusing to give me my money back. What should I do? 

Comments

  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Which company?
  • 7Phil
    7Phil Posts: 496 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    Have they closed down (gone bust), or just shut? Can they deliver it or have you collect it?

  • mwarby
    mwarby Posts: 2,060 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 24 March 2020 at 8:36PM
    Also what was the timescale for you to get the pram? If it wasn’t due to be provided yet you probably have no grounds for complaint yet

    if you paid by credit card you may have recourse there, but I would be mindful of the unique circumstances as the company concerned will be struggling and there is a limited amount they can do while stores are closed to resolve things, have patience if you can 
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