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Delay Repay - Return Journey

6 replies 141 views
I travelled from Brighton to Dorchester on 2/2/20 and the train was delayed by over 2 hours. Southern paid 100% of the return ticket price.
I returned on 9/2/20 and the train was delayed by over 2 hours, my delay repay claim was declined because I had already received !00% of the return ticket price.
Is this correct I cannot see anything explicit about this on the Southern Rail site only that delayed journeys are subject to delay repay claims

Replies

  • JJthe2ndJJthe2nd Forumite
    5 posts
    First Post
    MoneySaving Newbie
    You already had all your money back. You're not supposed to make a profit.
  • edited 1 April at 5:04PM
    shedboy52shedboy52 Forumite
    28 posts
    Part of the Furniture 10 Posts Combo Breaker
    edited 1 April at 5:04PM
    I am asking what are the rules...nothing else.....if you have nothing positive to add don't post
    Delay repay is a compensation scheme for late running services..... just because the rates at which compensation is calculated is mechanical doesn't necessarily mean they should not be more than the cost of the journey. Flight delay compensaton can be in excess of what is paid for the flight ticket

  • edited 5 April at 5:02AM
    JJthe2ndJJthe2nd Forumite
    5 posts
    First Post
    MoneySaving Newbie
    edited 5 April at 5:02AM
    I'm telling you the rules. The rules are that you don't make a profit. It's called repay because they repay the money you paid.
  • shedboy52shedboy52 Forumite
    28 posts
    Part of the Furniture 10 Posts Combo Breaker
    JJthe2nd said:
    I'm telling you the rules. The rules are that you don't make a profit. It's called repay because they repay the money you paid.

    Oddly enough the Southern website says the following:-

    "Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works."

    and from their passenger charter

    " 16.0 Compensation- Under our Delay Repay scheme, if your journey is delayed by 15 minutes or more, irrespective of what caused the delay, you’re entitled to claim compensation."

    Nothing says its about repaying, which I take to mean refund...it talks only about compensation. 

    But as you know the rules about the maximum level of compensation perhaps you could provide a link to them...many thanks

  • edited 6 April at 7:13PM
    KeithPKeithP Forumite
    22.8K posts
    Part of the Furniture 10,000 Posts Name Dropper
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    edited 6 April at 7:13PM
    Nothing says its about repaying...
    You have just quoted from the Southern website and their passenger charter. 

    Both of your quotes actually use the word Repay.
    How can you say "Nothing says its about repaying"?
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • JJthe2ndJJthe2nd Forumite
    5 posts
    First Post
    MoneySaving Newbie
    I can't post links but on the southern site delay and repay page ...
    Under the answer for the question "can I claim for additional losses etc" it says "you cannot recover the same money twice".
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