Delay Repay - Return Journey 23 March at 8:50PM in Public Transport & Cycling 6 replies 141 views

shedboy52

I travelled from Brighton to Dorchester on 2/2/20 and the train was delayed by over 2 hours. Southern paid 100% of the return ticket price.
I returned on 9/2/20 and the train was delayed by over 2 hours, my delay repay claim was declined because I had already received !00% of the return ticket price.
Is this correct I cannot see anything explicit about this on the Southern Rail site only that delayed journeys are subject to delay repay claims

JJthe2nd

You already had all your money back. You're not supposed to make a profit.

shedboy52

I am asking what are the rules...nothing else.....if you have nothing positive to add don't post
Delay repay is a compensation scheme for late running services..... just because the rates at which compensation is calculated is mechanical doesn't necessarily mean they should not be more than the cost of the journey. Flight delay compensaton can be in excess of what is paid for the flight ticket

JJthe2nd

I'm telling you the rules. The rules are that you don't make a profit. It's called repay because they repay the money you paid.

shedboy52

JJthe2nd said:

I'm telling you the rules. The rules are that you don't make a profit. It's called repay because they repay the money you paid.

Oddly enough the Southern website says the following:-

"Delay Repay is a national scheme that train companies use to compensate you for unexpected delays and cancellations. You’re entitled to compensation for any delay or cancellation that causes you to arrive 15 minutes or more behind schedule, except where delays have been caused by planned engineering works."

and from their passenger charter

" 16.0 Compensation- Under our Delay Repay scheme, if your journey is delayed by 15 minutes or more, irrespective of what caused the delay, you’re entitled to claim compensation."

Nothing says its about repaying, which I take to mean refund...it talks only about compensation. 

But as you know the rules about the maximum level of compensation perhaps you could provide a link to them...many thanks

KeithP

Nothing says its about repaying...

You have just quoted from the Southern website and their passenger charter. 

Both of your quotes actually use the word Repay.
How can you say "Nothing says its about repaying"?

JJthe2nd

I can't post links but on the southern site delay and repay page ...

Under the answer for the question "can I claim for additional losses etc" it says "you cannot recover the same money twice".