Are venues trying to pull a fast one with cancellations?

JReacher1

powerful_Rogue said:

JReacher1 said:

LilElvis said:

JReacher1 said:

powerful_Rogue said:

JReacher1 said:

powerful_Rogue said:

JReacher1 said:

Most companies have a massive cash flow issue at the moment. Forcing them to refund every customer will bankrupt them, leading to half of the customers getting nothing, and all staff losing their jobs. 

This is a national crisis and to get through it we need to pull together as a country and be more considerate than we have been in the past. 

A refund for Derren Brown should not be anyone’s priority at the moment. Take the voucher, wait for the reschedule and at that point you may be able to get a refund as everything is operating as normal. 

There is no reschedule. Most shows have been rescheduled, this one was not possible. I'm sure £120 would be a priorty for a lot of people at this present time.

I'm sure most companies will be taking advantage of the generous pacakges announced by the Government to help them through these tough times.

Get yourself in the newspapers pulling a sad face holding your four Derren Brown tickets. See what sort of response you’ll get when people are dying in their hundreds. 

More seriously you do need to be a bit more considerate at the moment and wave many of the normal consumer rights we enjoy.  We need a society to come back to and driving companies bust doesn’t help anyone. 

Once this crisis is over and normal trading resumes that would be the time to argue this point and maybe get your refund. 

Might as well close this section of the forum down for the foreseable then going by that logic. Where as a consumer do we draw the line?

I can't see what there is to argue. The theatre have rescheduled the majority of events, this is one of the few they can't. I could appreciate if they offered the choice of a voucher OR refund, however they have written of refunds completly.

It is because there is a cash flow issue at the moment and every company is struggling to pay wages and protect their future. Just be patient and wait until everything is back up and running again. 

You do raise an interesting question about this section of the forum. At what point do we as a society waive consumer rights on inconsequential issues like ticket refunds? 

Personally I would think we have passed this point and things are going to only get worse.  I don’t want to draw parallels with WW2 but you wouldn’t ask for a refund in 1943 if the venue had been destroyed in the blitz. 

At times of national emergencies we all have to take some of the pain. Your pain is that you can’t go and watch Derren Brown and will be forced to watch and as yet unknown show in the next year. If that’s the worst you have to experience in the next six months then you’re lucky. 

Who then gets to choose what is an inconsequential amount? What may be inconsequential to you or me could be a months worth of vital food shopping to someone else.

I don’t disagree with your point in principal and if it was an additional cost of £120 I would think differently. 

However this £120 was paid more than 12 months ago so it shouldn’t form part of the OP’s financial budget and if they are so close to disaster that this £120 is vital then frankly they shouldn’t have bought the tickets in the first place. 

I’m not against the OP getting his money back, I just think this is something that should wait until our current emergency situation is resolved and businesses are trading again. Pushing for it now is frankly in my opinion quite selfish. I accept that you disagree with this opinion

As above, situations change within weeks and even days. This appears acceptable for businesses and not consumers. 
The theatre is pressing on people to register ASAP for the voucher tickets. How is it acceptable in your view to push this through, but I'm selfish enquiring about a refund? 

I would suspect they are saying ASAP as they want to shut down their operations as quickly as possible to allow their employees to self isolate at home and reduce the risk of them dying.

On a perfectly practical level even though from a consumer rights body you are legally correct and should be given a refund who do you think in the current climate is going to enforce these rights for you?

gettingtheresometime

Well I've got £300 worth of useless tickets sitting in my window sill for a performance that I know won't take place.

I haven't heard yet what my options are going to be but given that if everyone demands a cash refund for all the shows that are going to be cancelled, then the venue will simply go bust & I'll get nothing back.

I've got bigger and better worries at the moment