Loganair flight changes

josephibbs93

Hello,

I have booked flights from Aberdeen-Sumburgh for 1 May, returning on 3 May.  I booked the flights so I could get up for Shetland Folk Festival, but since the Covid-19 situation exploded, the festival has been cancelled.  Since then, Loganair have changed the flight times but have said that if they are not suitable, I can change flights to 'any future flight date, without incurring a change fee', BUT I would have to pay an additional fee if the flights I choose are more expensive.  Alternatively, I can hold the booking up to 31 December 2020.  

Am I entitled to fight for my money back?  The alternative fights that they have offered are not suitable, and quite honestly I have no other reason to go to Shetland.  

The flights that I bought were 'Fly', meaning that they are not usually changeable or refundable.  But seeing as they have offered unsuitable flights, am I am to fight for a full refund?

I did buy them on a credit card too.

Thanks in advance.

Joe Hibbs

Caz3121

how large was the time change with the reschedule?
their conditions of carriage state "If after you buy your ticket we make a significant change to the scheduled departure or arrival time of your flight; you find this change unacceptable; and we or our authorised agents cannot book you on another flight which you are prepared to accept; we will give you an involuntary fare refund."
https://www.loganair.co.uk/travel-help/carriage-conditions
Unfortunately there does not appear to be a definition of "significant"...some airlines allow refunds with a 2 hour+ change, for others it is 12 hours+

josephibbs93

Caz3121 said:

how large was the time change with the reschedule?
their conditions of carriage state "If after you buy your ticket we make a significant change to the scheduled departure or arrival time of your flight; you find this change unacceptable; and we or our authorised agents cannot book you on another flight which you are prepared to accept; we will give you an involuntary fare refund."
https://www.loganair.co.uk/travel-help/carriage-conditions
Unfortunately there does not appear to be a definition of "significant"...some airlines allow refunds with a 2 hour+ change, for others it is 12 hours+

Hi Caz - thanks for your reply, it's much appreciated.

Going out, the departure time was from 18:00 to 15:00, and returning the change was from 19:40 to 16:35.  

Caz3121

I would not focus on the cancelled event...you would need to focus on 3 hour time change in each direction being "significant"
this MSE article has definitions from 5 airlines...2 of which would class the change as 'significant' and 3 that don't
https://www.moneysavingexpert.com/travel/flight-changes/ 

Alan_Bowen

In the circumstances, 3 hours is not a huge change, I think you are on shaky ground for a refund. Unless it is classed as a breach of contract, there will be no claim against the credit card either. I would be tempted to wait, I suspect the flights may be cancelled altogether in which case you can insist on a refund