Vehicle recall - strange questions

tenchy

Got a recall letter today for a vehicle that was scrapped a few years ago. I emailed the support team to tell them of the scrappage. They emailed back asking:
Is it the **** Model
Is there any finance outstanding on the vehicle
Is the vehicle located at your home address
Why would they want to know any of this?

Hasbeen

tenchy said:

Got a recall letter today for a vehicle that was scrapped a few years ago. I emailed the support team to tell them of the scrappage. They emailed back asking:
Is it the **** Model
Is there any finance outstanding on the vehicle
Is the vehicle located at your home address
Why would they want to know any of this?

Who are the support team?

[Deleted User]

Just ignore them. You told them it was scrapped, anything else is their problem.

forgotmyname

Vehicle scrapped is not on their list of answers. Procedure says we need to offer the recall and offer it we will
whether the car exists or not.  They can show they offered it.

AdrianC

tenchy said:

Got a recall letter today for a vehicle that was scrapped a few years ago. I emailed the support team to tell them of the scrappage. They emailed back asking:
Is it the **** Model
Is there any finance outstanding on the vehicle
Is the vehicle located at your home address
Why would they want to know any of this?

Because they didn't actually read your email.

tenchy

Thanks. Yes, I'm ignoring it. It does beg the question though - are they passing information to the likes of debt collectors. Why else would they need to know about outstanding finance? Such matters should be irrelevant for a safety recall. BTW, it was BMW.

[Deleted User]

tenchy said:

Thanks. Yes, I'm ignoring it. It does beg the question though - are they passing information to the likes of debt collectors. Why else would they need to know about outstanding finance? Such matters should be irrelevant for a safety recall. BTW, it was BMW.

They might be asking because they are considering a buy-back.

The recently discovered problems with Takata airbags (again) are not worth fixing in many cases. They would have to design and manufacture new parts for 10+ year old cars and then fit them. I think only Toyota and one other whose name I forget are even offering replacements, all the others are just doing buy-backs.

So they want to know if they need to offer you whatever they think they can get away with or if they need to pay whatever the outstanding finance is.

tenchy

[DELETED USER] said:

tenchy said:

Thanks. Yes, I'm ignoring it. It does beg the question though - are they passing information to the likes of debt collectors. Why else would they need to know about outstanding finance? Such matters should be irrelevant for a safety recall. BTW, it was BMW.

They might be asking because they are considering a buy-back.

The recently discovered problems with Takata airbags (again) are not worth fixing in many cases. They would have to design and manufacture new parts for 10+ year old cars and then fit them. I think only Toyota and one other whose name I forget are even offering replacements, all the others are just doing buy-backs.

So they want to know if they need to offer you whatever they think they can get away with or if they need to pay whatever the outstanding finance is.

Ah, interesting. Maybe that's it. It is an airbag issue. Pity we scrapped it (several years ago now).