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UK hen do
lauras123
Posts: 1 Newbie
Hi there,
last year we booked a uk hen do with a company called stag and hen city. The hen do was meant to take place in Manchester first weekend of April. The package included a hotel stay in Manchester, activity through the day then entry to a nightclub in the evening. The company won’t issue a refund as their terms state we are not covered if events are cancelled due to things like covid-19. However I’m pretty sure this wouldn’t have been in the terms before it was booked. Does anyone know what we can do?
last year we booked a uk hen do with a company called stag and hen city. The hen do was meant to take place in Manchester first weekend of April. The package included a hotel stay in Manchester, activity through the day then entry to a nightclub in the evening. The company won’t issue a refund as their terms state we are not covered if events are cancelled due to things like covid-19. However I’m pretty sure this wouldn’t have been in the terms before it was booked. Does anyone know what we can do?
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Comments
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I would reread the terms & conditions and make sure you are clear on what is possible and what isn't.
On Friday the government placed new restrictions on certain points for social gatherings, including night-clubs - so the organisers may now have changed policy on refunds or credit for future use.
Did you pay by credit card? A S75 claim might be a last resort option.0 -
Do you have a copy of the terms and conditions that were valid at the time you booked? They might have sneakily changed them, is that possible? I think unless the location you have booked to go to is declared as a no-travel zone you unfortunately don't have many rights
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We are having the same problem with this company. Asked for a refund in May to be hit with sarcastic and rude emails - that was if they replied at all. It’s only since we have threatened with legal action they have replied to the previous email ‘sorting it’ apparently. I Would also recommend leaving a review on trustpilot as they are quick to reply to any negativity quicker than an email sent months ago!!0
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You do realise the thread is from March but you must have known that as you searched the forums.89sam0189 said:We are having the same problem with this company. Asked for a refund in May to be hit with sarcastic and rude emails - that was if they replied at all. It’s only since we have threatened with legal action they have replied to the previous email ‘sorting it’ apparently. I Would also recommend leaving a review on trustpilot as they are quick to reply to any negativity quicker than an email sent months ago!!
You should have started your own thread.0
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