Wrong meter reading after smart meter upgrade.

zaksrvf400

Hi all,

Looking for some advice or if anyone else has had a similar issue..?

My energy supplier is EDF Energy. At the end of January I had smart meters installed for my electricity and gas. I saw the engineer take photos of the meters before he removed them and I assumed this was for records of the readings etc. Anyway, I have just received my bill for the period of October to January and then from January to now(March). I was in debit by £160.99 which I thought was steep as I live in a little two bed house and I pay £60 a month direct debit. Upon looking at the electricity reading that was provided by the engineer after the meter changes, it was 29824 and at the end of October 2019 it was 28377, so that looks like I have used around 1500KWH in three months!? All my previous usage marries up with my usage being around 400KWH for three months. I believe the engineer made a mistake and should have put 28824 and not 29824.

I put a complaint in with EDF but they said that the bill was issues and paid so they offered me a £25 credit on my bill as a good will gesture but I told them that I wanted 1000KWH worth of energy money paid back to me. Also, according to my smart meter reading, I have used 200KWH in a month and a half so that would make my calculations add up.

They have said they will push my comments back but they don't know how long it will be before they contact me again.

Has anyone else had this happen to them before?

Thanks in advance.

zaksrvf400

I forgot to mention that the meter readings of 28377 to 29824 was from October 30th 2019 to January 30th 2020. The Janary 30th to now readings were accurate as they are provided by my smart meter.

Biscuit_Tin

zaksrvf400 said:

Hi all,

Looking for some advice or if anyone else has had a similar issue..?

My energy supplier is EDF Energy. At the end of January I had smart meters installed for my electricity and gas. I saw the engineer take photos of the meters before he removed them and I assumed this was for records of the readings etc. Anyway, I have just received my bill for the period of October to January and then from January to now(March). I was in debit by £160.99 which I thought was steep as I live in a little two bed house and I pay £60 a month direct debit. Upon looking at the electricity reading that was provided by the engineer after the meter changes, it was 29824 and at the end of October 2019 it was 28377, so that looks like I have used around 1500KWH in three months!? All my previous usage marries up with my usage being around 400KWH for three months. I believe the engineer made a mistake and should have put 28824 and not 29824.

I put a complaint in with EDF but they said that the bill was issues and paid so they offered me a £25 credit on my bill as a good will gesture but I told them that I wanted 1000KWH worth of energy money paid back to me. Also, according to my smart meter reading, I have used 200KWH in a month and a half so that would make my calculations add up.

They have said they will push my comments back but they don't know how long it will be before they contact me again.

Has anyone else had this happen to them before?

Thanks in advance.

They have up to at least 8 weeks to resolve your complaint.

dave_dph

Did the installer not leave a card next to the meter(s) with the readings taken from the old meters? If so, do these readings differ to what has been billed? EDF changed my electric meter last October and the reading card is stuck onto the back panel next to the new meter. I did however take my own photos of the old meter before the installer arrived. Glad to say the bill was spot on.

zaksrvf400

I had a call from EDF two days later offering me a £25 goodwill gesture as the bill was paid and asked if I was happy to close the complaint. I said nope, go back and check again as they clearly made a mistake. A day later and they call again to credit me for 1000kwh of usage. It was a different chap that called me and was good as gold so can’t fault him. Thanks for the advice, I’ll be sure to check for the card you mention. I didn’t realise they did that.