We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Non-refundable hotel booking

gavcradd
gavcradd Posts: 110 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 19 May 2025 at 3:40PM in Coronavirus Board
I booked tickets to a concert in Manchester which has now been cancelled - however, I also booked a hotel through Hotels.com that was non-refundable. Obviously, I won't be going any more but I'm trying to work out any way of getting my money (or a credit note) back for the hotel - I'm quite happy to have a voucher and support the hotel. I've contacted them and they say to contact hotels.com, who aren't answering their phones or replying to messages.

My thoughts so far are that they're not going to refund me easily, being a large organisation and the non-refundable booking, and my Nationwide travel insurance says it covers me only for 2 night stays in the UK (this is one night). The one argument I've thought that might hold weight is that Boris has announced tonight that all restaurants have to close - so the breakfast part of the booking (which was included in the deal) can't happen, therefore they won't be fulfilling their part of the contract. 

Any ideas / tips? It was for £160 if that makes a difference and I paid in full on a credit card.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.7K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.2K Spending & Discounts
  • 246.8K Work, Benefits & Business
  • 603.3K Mortgages, Homes & Bills
  • 178.2K Life & Family
  • 260.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.