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EUROSTAR ONLY ISSUING VOUCHERS FOR FUTURE TRAVEL - CAN WE GET A REFUND?

lincsbarts
lincsbarts Posts: 9 Forumite
Tenth Anniversary First Post Combo Breaker
edited 19 May 2025 at 4:40PM in Coronavirus Board
My younger daughter had planned my elder daughter's Hen weekend for Paris over Easter, which due to the current lock down in France, though only for 15 days, is unlikely to be able to go ahead. Younger daughter has contacted Eurostar who say they are still operating and will only provide vouchers for future travel.
As we are being told to restrict non essential travel and the fact France is on lock down, can they do this or can we demand a refund?
Any assistance greatly received.
Andy.

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,503 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If the service is still available, yes they can.  If Eurostar eventually cancel the train she's booked on, she'd be entitled to a full refund.
  • Caz3121
    Caz3121 Posts: 15,923 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    if the train is not cancelled then she could look to see if travel insurance covers
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