Minecraft upgrade on switch

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My son has Minecraft Switch Edition as a physical game. I want to upgrade it to the Bedrock edition so that he can play with his friends while they are off school. It's supposed to be a free upgrade but the nintendo eshop is saying it's £19.99.
Does anyone know how to get the upgrade if you have the switch game as a cartridge rather than as a download? Nintendo support were absolutely shockingly unhelpful to the point of rudeness.
Thanks in advance!
Does anyone know how to get the upgrade if you have the switch game as a cartridge rather than as a download? Nintendo support were absolutely shockingly unhelpful to the point of rudeness.
Thanks in advance!
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If it is Minecraft: Story Mode, then this is a toally different game and can't be upgraded. If it is the normal Minecraft and is on Physical, it is already the 'upgraded version'
https://www.reddit.com/r/Minecraft/comments/8zrqnj/how_can_i_get_a_copy_of_minecraft_for_switch_pre/
I'm not sure if this is the same for consoles, but possibly they will issue a code to enter? Try minecraft.net, or mojang.com