Difficult travel agent

JasryaBrenel

Just have to pray the travel insurance will pay out then I guess. 
I have checked my travel insurance and it does cover cancellation as a result of FCO advising all  non-essential travel and pandemics so will I be able to claim back off them? 

SevenOfNine

Caz3121 said:

JasryaBrenel said:

They didn't event offer me what I am legally entitled to - full refund and now they have cancelled my holiday I am sure they will say it's too late, you agreed to what we offered. 

it sounds like you acted in haste and cancelled before the supplier cancelled. The advice here would have been to hold off cancelling until much closer to departure in the hope that they cancelled first.
Things are changing day by day....I had a flight booked for mid-April that I needed to cancel...airline were still scheduled to operate so option available was rebook or voucher only (which I didn't want)....I just kept checking till the airline website until they cancelled the flight (which they have now done) and will contact for my refund 72 hours before travel date

Similar situation. TUI have advised that our package trip to Dominican Republic for 19 Apr is "going ahead as scheduled". DR have an incoming flight ban up until 16 Apr & FCO advice of "essential travel only" ties in with that date.  They've currently only offered free rescheduling if we want it though, like they're doing us a big favour.

TUI cannot make a sweeping statement that the trip is going ahead, I've discovered our hotel chain in all countries is closing down completely for 2 months BEFORE we are due to arrive, & in all likelihood the DR will extend the flight ban & along with it FCO advice will extend.

From tomorrow (28 days before our departure) I can confidently cancel & claim from our travel insurance, I think that's what tour operators are hoping people will do, 'jump the gun', cancel before THEY are forced to cancel trips because if THEY are obliged to cancel you're covered under ATOL/ABTA, so TUI will have refund me.

Thanks caz3121 - I'm planning on waiting until 17/18 April, checking DR flight ban & FCO advice to TUI will have to refund...............if I can hold my nerve!