Holiday Curtailment Section 75 Refund?

Mr_Grumpy

Brackenfield said:

Mr Grumpy, are you able to say what your win win was? In the same situation and at the moment only offering an amendment of dates which doesn't suit.. . 

We've been offered a change of dates (dates TBC) and to be able to use a portion of our balance towards then new date.  I think this is more than reasonable in the circumstances.

Undervalued

Mr_Grumpy said:

Alan_Bowen said:

Mr Grumpy if you make a claim under section 75 and the business is still trading, you might get your money back, but it is at the expense of the supplier whose bank account will be debited. When businesses fail, it does come from the card processor, when they are still trading as in this case, it is the business that loses out. The activities planned have been curtailed because of government advice.

I did not know that and I'm somewhat surprised.  The Consumer Credit act 1974 makes the credit provider jointly and severally liable for any breach by the seller.  It seems strange that the lender can then go and charge back the retailer for a something the lender is liable for.  This doesn't really differ much then from the charge back scheme on debit cards.  

Fortunately the problem has now been resolved in as close as possible to a win-win scenario.  :-)   

Liable to the customer - yes if the seller can't or won't meet their legal obligations.

So the customer is protected and gets their money back reasonably promptly. That doesn't stop the credit card company from continuing to pursue the seller for some or all of the money they have had to give the customer, if the seller was at fault but still has some assets.