Warning about Comet - open those sealed boxes

Linda_M_5

roddydogs wrote: »

How on earth does buying online help? you then have the problem that you have to return by Post/courier:rolleyes:

Comet have asked me to take the ipod back to the store - at last. I have had it exchanged now but the store manager or staff gave no apology. She didn't appear, of course she was maybe on a day off. In fact, the staff were very matter-of-fact when it was exchanged. I asked them to open the box to check it was ok and it was perfect!!! Apple were brilliant, their very efficient customer services said that if the problem was not resolved they would help me although they stated that the ipod would not have left them in that condition, and I agree with that!!! Apple said that as an act of goodwill they would change it...... Comet need a lesson in customer care from Apple. Comet, directors department, rang me today and did apologise. Which I was very grateful for. Still it upset me so much that I will not use Comet again. I can't take that stress! Thank you to everyone who has given me such good advice. I did get word back from the Directors department when I wrote so that was something. Shame I had to go that far.

Linda_M_5

Comet have asked me to take the ipod back to the store - at last. I have had it exchanged now but the store manager or staff gave no apology. She didn't appear, of course she was maybe on a day off. In fact, the staff were very matter-of-fact when it was exchanged. I asked them to open the box to check it was ok and it was perfect!!! Apple were brilliant, their very efficient customer services said that if the problem was not resolved they would help me although they stated that the ipod would not have left them in that condition, and I agree with that!!! Apple said that as an act of goodwill they would change it...... Comet need a lesson in customer care from Apple. Comet, directors department, rang me today and did apologise. Which I was very grateful for. Still it upset me so much that I will not use Comet again. I can't take that stress! Thank you to everyone who has given me such good advice. I did get word back from the Directors department when I wrote so that was something. Shame I had to go that far.

Andrewc

ajaxgeezer wrote: »

.....why lie about the shareholder thing at all? A very good case can be spoilt and discredited by a pointless lie.

I agree, it could undermine your whole case.

Blacksheep1979

smcaul wrote: »

Since when have a stores T&C's been able to overwrite consumer law? On those T&C's it will say "Does not affect your statutory rights", that takes precedence over anything they write. Which means they are liable for postage costs on faulty goods.

erm when it's written into consumer law - go read the law in question and it quite blatently states the point I made ie if no mention of who is liable for return postage costs then it is at the retailers expense, however if they say that (as I pointed out) non faulty goods are to be returned at buyers expense that is more than lawful.

Before you correct people learn what you're speaking about.

JasonLVC

Optimist wrote: »

If your going to say your a shareholder then say your a shareholder of Kesa Electricals plc as Comet it a wholly owned subsidiary of Kesa

So what?. I thought we're trying to help the OP get her money back and so giving her as much ammo as possible to succeed. You just need to mention you're a shareholder - not specifics - and is always worth a go - it has NEVER failed me in the past. I did point out it was a 'cheeky' tip.

The banner at the top of this forum says Consumer Revenge and Martin himself is not adverse to a bit of legal boundary pushing in terms of charges, laws, rules and rip-offs as well as some very cheeky tactics like stoozing, movie rental tricks, etc.

Aren't we here trying to share experiences that may help the OP? I've only seen conjecture and dispondancy here so far. I also see the OP has sorted it now, well done to her - she shouldn't have to be put through this stress as a consumer and at least has learnt her lesson with regard trusting a 'high street' giant.

JasonLVC

Blacksheep1979 wrote: »

erm when it's written into consumer law - go read the law in question and it quite blatently states the point I made ie if no mention of who is liable for return postage costs then it is at the retailers expense, however if they say that (as I pointed out) non faulty goods are to be returned at buyers expense that is more than lawful.

Before you correct people learn what you're speaking about.

Erm, but the OP's goods were faulty and so whether she bought them online or in store, the store is liable for the return costs - I've successfully had a retail store pay me for both the parking of my car and £10 for the inconvenience of having to return their shoddy goods. You've just got to know the law and your basic rights and take on the store manager or owner.

The British consumer doesn't half roll over and take it sometimes.

A retailer has no right to accept back non-faulty goods and if bought on the internet and not wanted then return costs are the buyers problem. But if the item is faulty or not as described then return costs are the retailers.

Comet/Currys/Dixons are the worst for spouting 'law' - fobbing good folk off to save their bottom line profit.

Optimist

JasonLVC wrote: »

So what?. I thought we're trying to help the OP get her money back and so giving her as much ammo as possible to succeed. You just need to mention you're a shareholder - not specifics - and is always worth a go - it has NEVER failed me in the past. I did point out it was a 'cheeky' tip.

Aren't we here trying to share experiences that may help the OP?.

Indeed, but to say your a shareholder of a company that has no public stock is counter productive and just screams lie!

JasonLVC

So I can't buy stock in a publicly listed company then?

Or are we splitting hairs here/playing with semantics? Does someone hold shares in Halifax or (technically) HBOS plc - is that your point? or are you suggesting that no-one can buy shares in the holding/parent company?.

Just trying to help the OP find strategies to win. Posters on here saying "good luck" getting to the MD. It's a piece of pie, sure you never actually speak to the MD, but the PA deals with it. This website is built upon consumer revenge, not consumer apathy.
But it's nearly Christmas - so if you're willing, can I offer you :beer: and move on seeing as the OP got it sorted.

Optimist

JasonLVC wrote: »

So I can't buy stock in a publicly listed company then?

Or are we splitting hairs here/playing with semantics? Does someone hold shares in Halifax or (technically) HBOS plc - is that your point? or are you suggesting that no-one can buy shares in the holding/parent company?.

Just trying to help the OP find strategies to win. Posters on here saying "good luck" getting to the MD. It's a piece of pie, sure you never actually speak to the MD, but the PA deals with it. This website is built upon consumer revenge, not consumer apathy.
But it's nearly Christmas - so if you're willing, can I offer you :beer: and move on seeing as the OP got it sorted.

The point is saying your a shareholder of Comet when Comet does not exist as a PLC, something any shareholder in Kesa Electricals would know, would imply to any manager reading such a complaint that the complainant was telling porkies ergo the whole story might be less than honest.

As you say its Christmas and whilst I will gladly accept a beer it will have to wait until the New Year as I'm am away to warmer climes this weekend, Peace
:beer:

smcaul

Blacksheep1979 wrote: »

erm when it's written into consumer law - go read the law in question and it quite blatently states the point I made ie if no mention of who is liable for return postage costs then it is at the retailers expense, however if they say that (as I pointed out) non faulty goods are to be returned at buyers expense that is more than lawful.

Before you correct people learn what you're speaking about.

Why not try reading before you post! If the items are FAULTY then it is at the retailers costs - as was mentioned by the OP.