Virgin Holidays - What's My Rights?

onesixfive

MrAirCon said:

Has anyone actually received a cash/bank deposit refund from Virgin Holidays yet? 

I'd like to hear from anyone who has actually HAD a refund from Virgin Holidays too please ??
Since my earlier posts, I had an email on 16th April asking if we wanted vouchers or refund - fill in the appropriate basic form attached - I did that same day (all it asks for is name, email, phone & booking ref) - then "We’ll call you back to process the cancellation and organise your refund." - as yet nobody has called!  
no Virgin phone number/email provided (as usual)! very frustrating!
I've heard 90/100 days banded around; along with 14 days legal limit. 
I am reasonable & dont mind waiting, but they've already had almost £4k of my money for 3 months, I dont fancy waiting another 3 to get it back, especially in light of what's happening at Virgin Atlantic.