Rent guarantee insurance

[Deleted User]

It says 'no new rent guarantee claims'.., I think that is what they are using as a get out clause but unless the rent guarantee was taken out in the last few days (since the government said tenants can't be evicted for three month), Presumably its not 'new' and new needs to be defined.   I doubt this refusal reason applies.  But you might need legal advice to force DL to abide by the agreement.

RhysPad

It would be interesting to get Martin Lewis's take on this letter from DL. We property with sitting tennants and no mortgage and use the income to keep ourselves afloat. It definitely needs clarification and feels like a cop-out by Direct Line

Sue2222

My letting agents have also suspended any claim on the rent guarantee policy as the notice period has been extended to 3 months and eviction Court proceedings are suspended until 30th September 2020.  They say the legal framework has changed and the country is now in a warlike state.   My tenants are at present suspended without pay from Ryanair.  They haven't been informed as yet whether they are likely to be furloughed.  My policy was taken out in January, before all this started.

walker9664

Absolutely disgusted how they can remove this cover as and when it suites. Now i cant even get hold of then to cancel the policy. Currently i have paying tenants, and was comfortable should the situation change i was covered, this is no longer the case, this is unethical and i can not believe this is allowed to happen. I have had comment passed to me that everybody is in this together and to suck it up. So again the corporate giant wins. Hoping Martin picks up on this and passes advise.    

Bossypants

walker9664 said:

Absolutely disgusted how they can remove this cover as and when it suites. Now i cant even get hold of then to cancel the policy. Currently i have paying tenants, and was comfortable should the situation change i was covered, this is no longer the case, this is unethical and i can not believe this is allowed to happen. I have had comment passed to me that everybody is in this together and to suck it up. So again the corporate giant wins. Hoping Martin picks up on this and passes advise.    

It is pretty appalling, also how they are refusing to pay out to small businesses for interruption of trading. Caroline Lucas in Parliament the other day was asking the government to make the insurers play fair, but sadly I haven't seen the issue really picked up anywhere since then.

greatcrested

Makes a mockery of their amusing TV advertising.

mattyprice4004

I am a landlord with this cover, and while I've not had to use it, I can see what they're saying - you can't evict a tenant during this crisis, yet starting eviction is needed to lodge a claim with Direct Line. 

Seems fair enough to me - no eviction proceedings, no claim. 

peterhjohnson

tasticz said:

2 War and similar risks
Any Event occasioned by or happening through or in consequence of war invasion acts of foreign enemies hostilities or warlike operations (whether war be declared or not) civil war rebellion revolution insurrection civil commotion assuming the proportions of or amounting to an uprising military or usurped power or martial law.

My (amateur) understanding is that any ambiguity in exclusion clauses like this goes in favour of the customer. Future policies might well exclude the affects of a pandemic.