How do I leave Spark Energy?

byjimini

Moved into a property last week and can't get hold of them; I want to leave and join Eon as their rate is far cheaper. I've told Eon I want to join but Spark have blocked it.

I have the meter reading from when we took possession of the property last week, but they never answer the phone or social media messages, and the live chat is never on (in my experience). Does anyone have an email address? It's been a week of constant messaging, I'm not sure how I leave them!

brewerdave

Spark will block the move because you haven't set up an account with them .They are your "deemed supplier" when you moved in. Once you have an account set up ,then you can start the switch away.

brewerdave

The other issue you may have ,is that the previous owners/tenants haven't closed their account!

byjimini

brewerdave said:

Spark will block the move because you haven't set up an account with them .They are your "deemed supplier" when you moved in. Once you have an account set up ,then you can start the switch away.

Only way to set-up an account is... with an account number! Still not answering the phone, found an email address in their complaints section so I've tried that and will continue to ring all of next week.

Streaky_Bacon

It's good that you are putting the matter in writing to them.

If you have not already done so I would submit a complaint to them (either via email or perhaps the Resolver website). Tell them that they have been uncontactable, provide them with the meter readings, and tell them that you want them to put you on the cheapest tariff they have, which does not have exit fees, from the first day that you tried to contact them (and certainly no later than your first written contact).

It would be completely unacceptable for them to keep charging you their deemed tariff rate, just because they have failed to make themselves available.

Former_E.ON_Company_Representative:_Malc

byjimini said:

Moved into a property last week and can't get hold of them; I want to leave and join Eon as their rate is far cheaper. I've told Eon I want to join but Spark have blocked it.

I have the meter reading from when we took possession of the property last week, but they never answer the phone or social media messages, and the live chat is never on (in my experience). Does anyone have an email address? It's been a week of constant messaging, I'm not sure how I leave them!

Hello byjimini and many thanks for your interest in joining us.

Once the objection has been sorted and if you still wish to carry on with the switch, please reapply as before. If possible, can I ask you to do this online?

As the Coronavirus crisis deepens and our staffing levels continue to fall, we're concentrating on emergencies, supporting our vulnerable customers and doing all we can to keep people on supply. We would really appreciate it if contact could be limited to emergencies at this time. If customers do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free for emergencies. At the moment, these channels are open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Thanks for your understanding byjimini and stay safe.

Malc

byjimini

E.ON_Company_Representative:_Malc said:

byjimini said:

Moved into a property last week and can't get hold of them; I want to leave and join Eon as their rate is far cheaper. I've told Eon I want to join but Spark have blocked it.

I have the meter reading from when we took possession of the property last week, but they never answer the phone or social media messages, and the live chat is never on (in my experience). Does anyone have an email address? It's been a week of constant messaging, I'm not sure how I leave them!

Hello byjimini and many thanks for your interest in joining us.

Once the objection has been sorted and if you still wish to carry on with the switch, please reapply as before. If possible, can I ask you to do this online?

As the Coronavirus crisis deepens and our staffing levels continue to fall, we're concentrating on emergencies, supporting our vulnerable customers and doing all we can to keep people on supply. We would really appreciate it if contact could be limited to emergencies at this time. If customers do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free for emergencies. At the moment, these channels are open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Thanks for your understanding byjimini and stay safe.

Malc

Thanks for this - I think I jumped the gun and applied to E-on too early, so will follow your advice and reapply this afternoon. Thanks for your help, and stay safe too!

Former_E.ON_Company_Representative:_Malc

byjimini said:

E.ON_Company_Representative:_Malc said:

byjimini said:

Moved into a property last week and can't get hold of them; I want to leave and join Eon as their rate is far cheaper. I've told Eon I want to join but Spark have blocked it.

I have the meter reading from when we took possession of the property last week, but they never answer the phone or social media messages, and the live chat is never on (in my experience). Does anyone have an email address? It's been a week of constant messaging, I'm not sure how I leave them!

Hello byjimini and many thanks for your interest in joining us.

Once the objection has been sorted and if you still wish to carry on with the switch, please reapply as before. If possible, can I ask you to do this online?

As the Coronavirus crisis deepens and our staffing levels continue to fall, we're concentrating on emergencies, supporting our vulnerable customers and doing all we can to keep people on supply. We would really appreciate it if contact could be limited to emergencies at this time. If customers do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free for emergencies. At the moment, these channels are open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Thanks for your understanding byjimini and stay safe.

Malc

Thanks for this - I think I jumped the gun and applied to E-on too early, so will follow your advice and reapply this afternoon. Thanks for your help, and stay safe too!

Many thanks byjimini and have as good a weekend as possible under the circumstances.

Malc

byjimini

E.ON_Company_Representative:_Malc said:

byjimini said:

E.ON_Company_Representative:_Malc said:

byjimini said:

Moved into a property last week and can't get hold of them; I want to leave and join Eon as their rate is far cheaper. I've told Eon I want to join but Spark have blocked it.

I have the meter reading from when we took possession of the property last week, but they never answer the phone or social media messages, and the live chat is never on (in my experience). Does anyone have an email address? It's been a week of constant messaging, I'm not sure how I leave them!

Hello byjimini and many thanks for your interest in joining us.

Once the objection has been sorted and if you still wish to carry on with the switch, please reapply as before. If possible, can I ask you to do this online?

As the Coronavirus crisis deepens and our staffing levels continue to fall, we're concentrating on emergencies, supporting our vulnerable customers and doing all we can to keep people on supply. We would really appreciate it if contact could be limited to emergencies at this time. If customers do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free for emergencies. At the moment, these channels are open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Thanks for your understanding byjimini and stay safe.

Malc

Thanks for this - I think I jumped the gun and applied to E-on too early, so will follow your advice and reapply this afternoon. Thanks for your help, and stay safe too!

Many thanks byjimini and have as good a weekend as possible under the circumstances.

Malc

Cheers - so I got the issue sorted with Spark and re-applied with Eon through uswitch. Got an email this afternoon to say that Eon already supply my electric and so would be cancelling my switch.
I'm quite eager to switch over since Spark are taking £80 a month, and E-on would be just under £40.

Former_E.ON_Company_Representative:_Malc

byjimini said:

E.ON_Company_Representative:_Malc said:

byjimini said:

E.ON_Company_Representative:_Malc said:

byjimini said:

Moved into a property last week and can't get hold of them; I want to leave and join Eon as their rate is far cheaper. I've told Eon I want to join but Spark have blocked it.

I have the meter reading from when we took possession of the property last week, but they never answer the phone or social media messages, and the live chat is never on (in my experience). Does anyone have an email address? It's been a week of constant messaging, I'm not sure how I leave them!

Hello byjimini and many thanks for your interest in joining us.

Once the objection has been sorted and if you still wish to carry on with the switch, please reapply as before. If possible, can I ask you to do this online?

As the Coronavirus crisis deepens and our staffing levels continue to fall, we're concentrating on emergencies, supporting our vulnerable customers and doing all we can to keep people on supply. We would really appreciate it if contact could be limited to emergencies at this time. If customers do need to contact us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free for emergencies. At the moment, these channels are open from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Thanks for your understanding byjimini and stay safe.

Malc

Thanks for this - I think I jumped the gun and applied to E-on too early, so will follow your advice and reapply this afternoon. Thanks for your help, and stay safe too!

Many thanks byjimini and have as good a weekend as possible under the circumstances.

Malc

Cheers - so I got the issue sorted with Spark and re-applied with Eon through uswitch. Got an email this afternoon to say that Eon already supply my electric and so would be cancelling my switch.
I'm quite eager to switch over since Spark are taking £80 a month, and E-on would be just under £40.

Hello byjimini and who was the email from - us or Uswitch?

If it's Uswitch, thy might need to cancel something at their end so you can re-apply. If it's us, I suspect we might already have you logged in our system. In which case, we would need to reactivate the application.

Thanks byjimini.

Malc