A number of refunds are expected on a closed credit card account

therealalpy

Hi all.
With the Coronavirus pandemic and the resultant mass hysteria, many large gatherings such as concerts are being canceled, and refunds are being issued. Between October and December 2019, I purchased a myriad of tickets for several concerts taking place in Spring 2020, using a credit card account that has since been closed. As many of these concerts are now predictably being canceled, I'm told I should contact the issuer of this card (Nationwide) and have them credit any refunds they've received into my bank account. The first refund I'm expecting was apparently issued on Thursday, and I have been contacting Nationwide every two days since then, yet they keep insisting that no refund has been received by them yet. I've also contacted the ticket vendors I've bought tickets from, and one of them explained that refunds take longer to process nowadays because of how many more refunds there are on things like flights and holidays due to Coronavirus. Is this true, or am I having my time wasted by incompetent clerks? Does the fact that I used Google Pay to purchase some of these tickets matter at all? Is it possible that, since this credit card account was closed with a balance of 0 GBP, Nationwide has simply disabled it completely, making it impossible for any refunds made to it to be processed?

born_again

Get who has refunded you to give you the ARN which you can pass to nationwide to trace the payment.
You need to get passed the front line call center and speak to a internal team. Could be fraud or disputes, that is how we deal with them. As we has access to Visa background systems. Which call center won't have.
Google pay should just go to your google account.

therealalpy

Okay, thanks for this. I've emailed all relevant parties asking for ARN numbers. As for your comment regarding Google Pay - a transaction was made on a credit card through Google Pay, but there is no refund on my Google Pay account.