We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Hotels.com - anyone managed to contact them?!

GarciaLorca
GarciaLorca Posts: 67 Forumite
10 Posts Name Dropper
edited 19 May 2025 at 3:39PM in Coronavirus Board
Hi - had anyone managed to get through to Hotels.com?
Their numbers seem to be down and I can't see any other way to get through to them other than their chat facility which says an agent will speak in six hours.
Trying to get a refund on a hotel. 

Comments

  • Been trying all morning - their phone numbers (from their website) do not work either.
    Chat function just says "all agents busy".  I smell a very large rat - they were happy enough to take my money.
  • pc-postie said:
    Been trying all morning - their phone numbers (from their website) do not work either.
    Chat function just says "all agents busy".  I smell a very large rat - they were happy enough to take my money.
    Yes I know.  I am desperately concerned.  I am having the same issues with Booking.com
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    I mean they will have tens of thousands of people trying to contact them, its not actually beyond the realms of impossibility they MIGHT actually be busy, is it?
  • I mean they will have tens of thousands of people trying to contact them, its not actually beyond the realms of impossibility they MIGHT actually be busy, is it?
    I wasn't saying that.  Good to see people are still being !!!!!! in this time of crisis. 
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Leave Pc-postie alone!
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.8K Banking & Borrowing
  • 254.3K Reduce Debt & Boost Income
  • 455.2K Spending & Discounts
  • 246.9K Work, Benefits & Business
  • 603.4K Mortgages, Homes & Bills
  • 178.2K Life & Family
  • 260.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.