Cheque not signed in accordance with mandate

welwynrose

born_again said:

welwynrose said:

born_again said:

If they allowed her to get through security and change the address. Why did she not then make a bank transfer to you? You could then have destroyed the cheque.

She doesn’t currently have phone or online banking so didn’t have a passcode she could give, now they’ve managed to update her address details she should have these by Monday

I don't get that. If they were happy to change address on the basis of her answering the security questions. That should have been enough to allow her to make a payment.
Phone passcode is irrelevant, as they were happy she was the customer. 

I don’t really understand it either but we’re nearly sorted just got to wait for the passcode to turn up just got find a solicitor to do a home visit now so she can update her will