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Cheque not signed in accordance with mandate
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I don’t really understand it either but we’re nearly sorted just got to wait for the passcode to turn up just got find a solicitor to do a home visit now so she can update her willborn_again said:
I don't get that. If they were happy to change address on the basis of her answering the security questions. That should have been enough to allow her to make a payment.welwynrose said:
She doesn’t currently have phone or online banking so didn’t have a passcode she could give, now they’ve managed to update her address details she should have these by Mondayborn_again said:If they allowed her to get through security and change the address. Why did she not then make a bank transfer to you? You could then have destroyed the cheque.
Phone passcode is irrelevant, as they were happy she was the customer.0
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