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Ovo Energy Back-Billing over 12 months of Energy Usage

dondhain · 2020-03-17 19:05:06

Hoping someone can help me please... I have been going back and forth with Ovo Energy and they are adamant that they have done the right thing. I was with Ovo Energy from 26 Sep 2017 up until 13 September 2019 paying £129 a month by Direct Debit. After being with Ovo Energy for some time, the website notified me that my…

Comments

Cardew Posts: 29,064 Forumite

17 May 2020 at 9:19AM

The significance of that decision, which is in line with many others reported on MSE, should not be under-estimated. It means that for many customers, paying by Direct Debit, the 12 month back-billing provision does not apply.

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