Unprofessional judgement 17 March 2020 at 6:12PM in Health & beauty MoneySaving 20 replies 1.1K views

rafhelp

Pollycat said:

rafhelp said:

Pollycat said:

Is the fact that the first pharmacist was Asian in any way relevant to the issues you have raised?

keithdc said:

You don't have much luck with pharmacists, do you? 
https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have made a post about this same issue yesterday, however due to needing some meds and the doctors phone being engaged over 30 minutes I had to go to another local chemist to try an emergency supply or get any help.
Today I visited another pharmacy. There was a asian pharmacist, I spent a good 5-10 minutes discussing my situation. I explained that I had tried to ring my GP but was unable to get through. I explained both my inhalers were past their expiry date. I gave them consent to check my PMR or records. I told them I had previously been prescribed it. I gave all the information I am entitled to give as per the NHS website which I read fully.

How is the pharmacist's ethnicity relevance? (Other than to give us an insight in to your attitudes). 
The fact that your inhalers were past their expiry highlights that this was not an emergency- this was your failure to prepare!
What access to your records do they have? (Other than what has been prescribed previously and dispensed by them)

Can you share a link to the weibste that says you are entitled to a re-supply?

I was denied a supply of any medication and told to ring my GP. I felt really frustrated and almost distraught.
I then asked the same pharmacist for her full name and registration number.

Atfer this I visited another chemist near me and was able to get an emergency supply giving them the exact same details I had given to the three other chemists I visited in Blackburn.

In a bit of confusion I went back to the chemist in Blackburn:

So.. three other chemists adopted a similar approach- any reason why you particularly had an issue with the Asian pharmacist?

At this point the pharmacist got defensive and denied to give me her details which I am entitled to by law.
I persisted to ask for her details she still denied this. She then asked me for my name and GP name. She then said if I gave her my details she would ring the GP and 'gaurantee' a prescription and dispense it. I refused to give my details as this completely contradicted her first decision and I had already got an inhaler. She then persisted to try and help me however this was inappropriate and unprofessional, as you should not have to threaten to complain nor beg a health care professional for medication you am entitled to.  I then got her name and reg number and complained to the NHS and pharmacy authority.  In a way i feel bad and sorry for having a need to even do this, but the service is not professional and unsafe.

Which 'law' requires a pharmacist to give you their name and registration number?

If the pharmacists judgement was right the first time and it was professional and not biased in any way they would not be worried if a complaint was made, nor would they change their decision. Maybe a pharmacist has the right to refuse service however I had no previous issues or complaints with any of these pharmacists.
I am now slightly suspicious of the intentions of some of the local pharmacists, it seems as though there is some hidden agenda preventing me from getting professional health care.

I suspect that it was the hassle of dealing with a complaint from an over-entitled ill-informed member of the public that led to a change of approach. 
But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste! https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have been angered, frustrated and put under unnecessary stress as well as putting my health at risk. it has also cost me an extra £9 as well as transport costs. The whole country is currently worried about the corona virus and health care professionals should be doing their best to help those at need especially if there is any chance of self isolation.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

When I got the prescription the chemist then refused to deliver the medication. I was asked to visit and collect in person from the chemist which is about 5-10 minutes drive. I am not sure if this is an appropriate level of professional service.

Sounds entirely reasonable! 

Firstly Im not being racist im making an observation.  Im also asian so i dont see the issue.  its like Donald Trump calling Corona virus a 'Chinese' Virus / disease and some stuck up, messed up journalist asks him why he is calling it Chinese virus and accusing him of being racist.  Mr Trumps response was epic.  This isnt the time for political correctness.  He called it chinese because it originated or started / spread from china.  Calling the virus chinese is like calling your chinese food chinese.  That is not a major issue.

In the same way What i am saying is all the pharmacists that denied supply were asian and the one that gave it was not asian.  its a fact and an observation if you think that is racist then i think you are reading to much into it and wrong.

But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste!

No i think the issue is that you cant read.  If you re-read that thread you will realise that that medicaton had an ingredient i could not take, it had nothing to with taste.  If your son /daughter had a peanut alllergy and someone gave them peanut flavoured crisps would you let them take them?  Even if its just falvouring, theres still chance of it containing some peanut etc...  It has nothing to do with taste, i would not bother making a post on here over taste of medicine unless it was a general conversation.  

Which 'law' requires a pharmacist to give you their name and registration number?

"One of the legal requirements associated with the Responsible Pharmacist role is to display a notice in the pharmacy that gives the details of the Responsible Pharmacist."
You can read more here: https://www.pharmacyregulation.org/resources/responsible-pharmacist-notice

So again its you not me thats wrong.  You could have checked this yourseflf with a simple online.  Basically you dont know what you talking about.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

In case youve been living in a cave last few weeks you would have heard of corona virus.  It might be the case that in 2 weeks like in other countries there could be a lockdown in the UK.  If their IS a lockdown or need to self isolate, then isnt it an absolute emergency for people (NOT just the elderly!) to make sure they have adequate supply of medication!?  That IS making preparations and taking personal responsibilty you fool.

I think you should go back to fixing your shower knobs.  Because you are not informed enough to reply to my thread.

No offence...

I'm white.

I wouldn't write "There was a white pharmacist".

I'm English.

I wouldn't write "There was an English pharmacist".

I have ginger hair.

I wouldn't write "There was a ginger pharmacist".

Why would anybody need to?

Just because you dont do something doesnt make it wrong does it?

rafhelp

amandacat said:

My husband has inhalers and if he wants a new one he has to put his repeat prescription into the GP and then collect them from the pharmacy once the GP has authorised it. 
So my understanding from your post is that you tried to do it online but a doctor refused it. However you didn’t complain to them.
Following a doctors refusal, you wanted a pharmacist to supply  it for you without a valid prescription. 3 refused but the 1 who was Asian you decided to go back to and complain (racist much?). All this at a time when pharmacists are under immense pressure and are getting abuse daily due to lack of drugs followings panic buying. 
To make matters worse your inhalers are out of date indicating you don’t use them much and the fact you don’t have a repeat prescription to hand shows you likely don’t rely on them. This virus really has brought out the worst in people. You managed to get an inhaler in the end (who knows- maybe that pharmacist actually broke the rules?) you should’ve been happy with that instead of going back to give grief to the pharmacist whose race you took offence to. 

Nevermind you also have not read the full thread.  i got an emergency supply because the GP would not issue script without consultation but that was in two weeks time.

So I needed something to cover me till then.  This is important if not essential based on current circumstances in the UK.

People who are saying i have done something wrong do not know what they are talking about, the should go and read a pharmacy law handbook, which i have done.

I was just told by the surgery today that the appointment has been cancelled due to the corona virus and that we can not go to the surgery!  Bearing this in mind also was the chemist was wrong to issue the emergency supply?

So you are saying it is right that the GP doesnt issue a prescription for medication you've had before.  You saying its right that you should be refused emergency supply, even if you are elgible?  You saying that its right for appointments to be cancelled to then be left without an inhaler or other essential medicine and just hope nothing happens over next few weeks...

"My husband has inhalers and if he wants a new one he has to put his repeat prescription into the GP and then collect them from the pharmacy once the GP has authorised it. " So then why is wrong for someone else to expect the same?

"To make matters worse your inhalers are out of date indicating you don’t use them much and the fact you don’t have a repeat prescription to hand shows you likely don’t rely on them" - You just contradicted yourself.  You yourself said your husband when he needs his inhalers he has to put to in a request for a repeat prescription, so why doesnt he have 'one to hand'.  Go and read up on asthma not all asthmatics puff away on them on a daily basis.  its not uncommon for inhalers to last a year.  Please read up on it.  Just because "you don’t use them much" doent mean you dont need them.

Pollycat

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

Is the fact that the first pharmacist was Asian in any way relevant to the issues you have raised?

keithdc said:

You don't have much luck with pharmacists, do you? 
https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have made a post about this same issue yesterday, however due to needing some meds and the doctors phone being engaged over 30 minutes I had to go to another local chemist to try an emergency supply or get any help.
Today I visited another pharmacy. There was a asian pharmacist, I spent a good 5-10 minutes discussing my situation. I explained that I had tried to ring my GP but was unable to get through. I explained both my inhalers were past their expiry date. I gave them consent to check my PMR or records. I told them I had previously been prescribed it. I gave all the information I am entitled to give as per the NHS website which I read fully.

How is the pharmacist's ethnicity relevance? (Other than to give us an insight in to your attitudes). 
The fact that your inhalers were past their expiry highlights that this was not an emergency- this was your failure to prepare!
What access to your records do they have? (Other than what has been prescribed previously and dispensed by them)

Can you share a link to the weibste that says you are entitled to a re-supply?

I was denied a supply of any medication and told to ring my GP. I felt really frustrated and almost distraught.
I then asked the same pharmacist for her full name and registration number.

Atfer this I visited another chemist near me and was able to get an emergency supply giving them the exact same details I had given to the three other chemists I visited in Blackburn.

In a bit of confusion I went back to the chemist in Blackburn:

So.. three other chemists adopted a similar approach- any reason why you particularly had an issue with the Asian pharmacist?

At this point the pharmacist got defensive and denied to give me her details which I am entitled to by law.
I persisted to ask for her details she still denied this. She then asked me for my name and GP name. She then said if I gave her my details she would ring the GP and 'gaurantee' a prescription and dispense it. I refused to give my details as this completely contradicted her first decision and I had already got an inhaler. She then persisted to try and help me however this was inappropriate and unprofessional, as you should not have to threaten to complain nor beg a health care professional for medication you am entitled to.  I then got her name and reg number and complained to the NHS and pharmacy authority.  In a way i feel bad and sorry for having a need to even do this, but the service is not professional and unsafe.

Which 'law' requires a pharmacist to give you their name and registration number?

If the pharmacists judgement was right the first time and it was professional and not biased in any way they would not be worried if a complaint was made, nor would they change their decision. Maybe a pharmacist has the right to refuse service however I had no previous issues or complaints with any of these pharmacists.
I am now slightly suspicious of the intentions of some of the local pharmacists, it seems as though there is some hidden agenda preventing me from getting professional health care.

I suspect that it was the hassle of dealing with a complaint from an over-entitled ill-informed member of the public that led to a change of approach. 
But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste! https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have been angered, frustrated and put under unnecessary stress as well as putting my health at risk. it has also cost me an extra £9 as well as transport costs. The whole country is currently worried about the corona virus and health care professionals should be doing their best to help those at need especially if there is any chance of self isolation.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

When I got the prescription the chemist then refused to deliver the medication. I was asked to visit and collect in person from the chemist which is about 5-10 minutes drive. I am not sure if this is an appropriate level of professional service.

Sounds entirely reasonable! 

Firstly Im not being racist im making an observation.  Im also asian so i dont see the issue.  its like Donald Trump calling Corona virus a 'Chinese' Virus / disease and some stuck up, messed up journalist asks him why he is calling it Chinese virus and accusing him of being racist.  Mr Trumps response was epic.  This isnt the time for political correctness.  He called it chinese because it originated or started / spread from china.  Calling the virus chinese is like calling your chinese food chinese.  That is not a major issue.

In the same way What i am saying is all the pharmacists that denied supply were asian and the one that gave it was not asian.  its a fact and an observation if you think that is racist then i think you are reading to much into it and wrong.

But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste!

No i think the issue is that you cant read.  If you re-read that thread you will realise that that medicaton had an ingredient i could not take, it had nothing to with taste.  If your son /daughter had a peanut alllergy and someone gave them peanut flavoured crisps would you let them take them?  Even if its just falvouring, theres still chance of it containing some peanut etc...  It has nothing to do with taste, i would not bother making a post on here over taste of medicine unless it was a general conversation.  

Which 'law' requires a pharmacist to give you their name and registration number?

"One of the legal requirements associated with the Responsible Pharmacist role is to display a notice in the pharmacy that gives the details of the Responsible Pharmacist."
You can read more here: https://www.pharmacyregulation.org/resources/responsible-pharmacist-notice

So again its you not me thats wrong.  You could have checked this yourseflf with a simple online.  Basically you dont know what you talking about.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

In case youve been living in a cave last few weeks you would have heard of corona virus.  It might be the case that in 2 weeks like in other countries there could be a lockdown in the UK.  If their IS a lockdown or need to self isolate, then isnt it an absolute emergency for people (NOT just the elderly!) to make sure they have adequate supply of medication!?  That IS making preparations and taking personal responsibilty you fool.

I think you should go back to fixing your shower knobs.  Because you are not informed enough to reply to my thread.

No offence...

I'm white.

I wouldn't write "There was a white pharmacist".

I'm English.

I wouldn't write "There was an English pharmacist".

I have ginger hair.

I wouldn't write "There was a ginger pharmacist".

Why would anybody need to?

Just because you dont do something doesnt make it wrong does it?

Actually, I think it does make it wrong.

Not just because I don't do it.

Because it is wrong.

It is unnecessary.

rafhelp

Pollycat said:

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

Is the fact that the first pharmacist was Asian in any way relevant to the issues you have raised?

keithdc said:

You don't have much luck with pharmacists, do you? 
https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have made a post about this same issue yesterday, however due to needing some meds and the doctors phone being engaged over 30 minutes I had to go to another local chemist to try an emergency supply or get any help.
Today I visited another pharmacy. There was a asian pharmacist, I spent a good 5-10 minutes discussing my situation. I explained that I had tried to ring my GP but was unable to get through. I explained both my inhalers were past their expiry date. I gave them consent to check my PMR or records. I told them I had previously been prescribed it. I gave all the information I am entitled to give as per the NHS website which I read fully.

How is the pharmacist's ethnicity relevance? (Other than to give us an insight in to your attitudes). 
The fact that your inhalers were past their expiry highlights that this was not an emergency- this was your failure to prepare!
What access to your records do they have? (Other than what has been prescribed previously and dispensed by them)

Can you share a link to the weibste that says you are entitled to a re-supply?

I was denied a supply of any medication and told to ring my GP. I felt really frustrated and almost distraught.
I then asked the same pharmacist for her full name and registration number.

Atfer this I visited another chemist near me and was able to get an emergency supply giving them the exact same details I had given to the three other chemists I visited in Blackburn.

In a bit of confusion I went back to the chemist in Blackburn:

So.. three other chemists adopted a similar approach- any reason why you particularly had an issue with the Asian pharmacist?

At this point the pharmacist got defensive and denied to give me her details which I am entitled to by law.
I persisted to ask for her details she still denied this. She then asked me for my name and GP name. She then said if I gave her my details she would ring the GP and 'gaurantee' a prescription and dispense it. I refused to give my details as this completely contradicted her first decision and I had already got an inhaler. She then persisted to try and help me however this was inappropriate and unprofessional, as you should not have to threaten to complain nor beg a health care professional for medication you am entitled to.  I then got her name and reg number and complained to the NHS and pharmacy authority.  In a way i feel bad and sorry for having a need to even do this, but the service is not professional and unsafe.

Which 'law' requires a pharmacist to give you their name and registration number?

If the pharmacists judgement was right the first time and it was professional and not biased in any way they would not be worried if a complaint was made, nor would they change their decision. Maybe a pharmacist has the right to refuse service however I had no previous issues or complaints with any of these pharmacists.
I am now slightly suspicious of the intentions of some of the local pharmacists, it seems as though there is some hidden agenda preventing me from getting professional health care.

I suspect that it was the hassle of dealing with a complaint from an over-entitled ill-informed member of the public that led to a change of approach. 
But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste! https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have been angered, frustrated and put under unnecessary stress as well as putting my health at risk. it has also cost me an extra £9 as well as transport costs. The whole country is currently worried about the corona virus and health care professionals should be doing their best to help those at need especially if there is any chance of self isolation.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

When I got the prescription the chemist then refused to deliver the medication. I was asked to visit and collect in person from the chemist which is about 5-10 minutes drive. I am not sure if this is an appropriate level of professional service.

Sounds entirely reasonable! 

Firstly Im not being racist im making an observation.  Im also asian so i dont see the issue.  its like Donald Trump calling Corona virus a 'Chinese' Virus / disease and some stuck up, messed up journalist asks him why he is calling it Chinese virus and accusing him of being racist.  Mr Trumps response was epic.  This isnt the time for political correctness.  He called it chinese because it originated or started / spread from china.  Calling the virus chinese is like calling your chinese food chinese.  That is not a major issue.

In the same way What i am saying is all the pharmacists that denied supply were asian and the one that gave it was not asian.  its a fact and an observation if you think that is racist then i think you are reading to much into it and wrong.

But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste!

No i think the issue is that you cant read.  If you re-read that thread you will realise that that medicaton had an ingredient i could not take, it had nothing to with taste.  If your son /daughter had a peanut alllergy and someone gave them peanut flavoured crisps would you let them take them?  Even if its just falvouring, theres still chance of it containing some peanut etc...  It has nothing to do with taste, i would not bother making a post on here over taste of medicine unless it was a general conversation.  

Which 'law' requires a pharmacist to give you their name and registration number?

"One of the legal requirements associated with the Responsible Pharmacist role is to display a notice in the pharmacy that gives the details of the Responsible Pharmacist."
You can read more here: https://www.pharmacyregulation.org/resources/responsible-pharmacist-notice

So again its you not me thats wrong.  You could have checked this yourseflf with a simple online.  Basically you dont know what you talking about.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

In case youve been living in a cave last few weeks you would have heard of corona virus.  It might be the case that in 2 weeks like in other countries there could be a lockdown in the UK.  If their IS a lockdown or need to self isolate, then isnt it an absolute emergency for people (NOT just the elderly!) to make sure they have adequate supply of medication!?  That IS making preparations and taking personal responsibilty you fool.

I think you should go back to fixing your shower knobs.  Because you are not informed enough to reply to my thread.

No offence...

I'm white.

I wouldn't write "There was a white pharmacist".

I'm English.

I wouldn't write "There was an English pharmacist".

I have ginger hair.

I wouldn't write "There was a ginger pharmacist".

Why would anybody need to?

Just because you dont do something doesnt make it wrong does it?

Actually, I think it does make it wrong.

Not just because I don't do it.

Because it is wrong.

It is unnecessary.

The last time I checked calling someone 'asian' was not racist or offensive in any way what so ever.

In this case the reference was made as an observation.  TBH I dont care tihs wasnt the point of the thread.  So all remarks like this are off topic and such will be reported.

elsien

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

Is the fact that the first pharmacist was Asian in any way relevant to the issues you have raised?

keithdc said:

You don't have much luck with pharmacists, do you? 
https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have made a post about this same issue yesterday, however due to needing some meds and the doctors phone being engaged over 30 minutes I had to go to another local chemist to try an emergency supply or get any help.
Today I visited another pharmacy. There was a asian pharmacist, I spent a good 5-10 minutes discussing my situation. I explained that I had tried to ring my GP but was unable to get through. I explained both my inhalers were past their expiry date. I gave them consent to check my PMR or records. I told them I had previously been prescribed it. I gave all the information I am entitled to give as per the NHS website which I read fully.

How is the pharmacist's ethnicity relevance? (Other than to give us an insight in to your attitudes). 
The fact that your inhalers were past their expiry highlights that this was not an emergency- this was your failure to prepare!
What access to your records do they have? (Other than what has been prescribed previously and dispensed by them)

Can you share a link to the weibste that says you are entitled to a re-supply?

I was denied a supply of any medication and told to ring my GP. I felt really frustrated and almost distraught.
I then asked the same pharmacist for her full name and registration number.

Atfer this I visited another chemist near me and was able to get an emergency supply giving them the exact same details I had given to the three other chemists I visited in Blackburn.

In a bit of confusion I went back to the chemist in Blackburn:

So.. three other chemists adopted a similar approach- any reason why you particularly had an issue with the Asian pharmacist?

At this point the pharmacist got defensive and denied to give me her details which I am entitled to by law.
I persisted to ask for her details she still denied this. She then asked me for my name and GP name. She then said if I gave her my details she would ring the GP and 'gaurantee' a prescription and dispense it. I refused to give my details as this completely contradicted her first decision and I had already got an inhaler. She then persisted to try and help me however this was inappropriate and unprofessional, as you should not have to threaten to complain nor beg a health care professional for medication you am entitled to.  I then got her name and reg number and complained to the NHS and pharmacy authority.  In a way i feel bad and sorry for having a need to even do this, but the service is not professional and unsafe.

Which 'law' requires a pharmacist to give you their name and registration number?

If the pharmacists judgement was right the first time and it was professional and not biased in any way they would not be worried if a complaint was made, nor would they change their decision. Maybe a pharmacist has the right to refuse service however I had no previous issues or complaints with any of these pharmacists.
I am now slightly suspicious of the intentions of some of the local pharmacists, it seems as though there is some hidden agenda preventing me from getting professional health care.

I suspect that it was the hassle of dealing with a complaint from an over-entitled ill-informed member of the public that led to a change of approach. 
But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste! https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have been angered, frustrated and put under unnecessary stress as well as putting my health at risk. it has also cost me an extra £9 as well as transport costs. The whole country is currently worried about the corona virus and health care professionals should be doing their best to help those at need especially if there is any chance of self isolation.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

When I got the prescription the chemist then refused to deliver the medication. I was asked to visit and collect in person from the chemist which is about 5-10 minutes drive. I am not sure if this is an appropriate level of professional service.

Sounds entirely reasonable! 

Firstly Im not being racist im making an observation.  Im also asian so i dont see the issue.  its like Donald Trump calling Corona virus a 'Chinese' Virus / disease and some stuck up, messed up journalist asks him why he is calling it Chinese virus and accusing him of being racist.  Mr Trumps response was epic.  This isnt the time for political correctness.  He called it chinese because it originated or started / spread from china.  Calling the virus chinese is like calling your chinese food chinese.  That is not a major issue.

In the same way What i am saying is all the pharmacists that denied supply were asian and the one that gave it was not asian.  its a fact and an observation if you think that is racist then i think you are reading to much into it and wrong.

But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste!

No i think the issue is that you cant read.  If you re-read that thread you will realise that that medicaton had an ingredient i could not take, it had nothing to with taste.  If your son /daughter had a peanut alllergy and someone gave them peanut flavoured crisps would you let them take them?  Even if its just falvouring, theres still chance of it containing some peanut etc...  It has nothing to do with taste, i would not bother making a post on here over taste of medicine unless it was a general conversation.  

Which 'law' requires a pharmacist to give you their name and registration number?

"One of the legal requirements associated with the Responsible Pharmacist role is to display a notice in the pharmacy that gives the details of the Responsible Pharmacist."
You can read more here: https://www.pharmacyregulation.org/resources/responsible-pharmacist-notice

So again its you not me thats wrong.  You could have checked this yourseflf with a simple online.  Basically you dont know what you talking about.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

In case youve been living in a cave last few weeks you would have heard of corona virus.  It might be the case that in 2 weeks like in other countries there could be a lockdown in the UK.  If their IS a lockdown or need to self isolate, then isnt it an absolute emergency for people (NOT just the elderly!) to make sure they have adequate supply of medication!?  That IS making preparations and taking personal responsibilty you fool.

I think you should go back to fixing your shower knobs.  Because you are not informed enough to reply to my thread.

No offence...

I'm white.

I wouldn't write "There was a white pharmacist".

I'm English.

I wouldn't write "There was an English pharmacist".

I have ginger hair.

I wouldn't write "There was a ginger pharmacist".

Why would anybody need to?

Just because you dont do something doesnt make it wrong does it?

Actually, I think it does make it wrong.

Not just because I don't do it.

Because it is wrong.

It is unnecessary.

The last time I checked calling someone 'asian' was not racist or offensive in any way what so ever.

In this case the reference was made as an observation.  TBH I dont care tihs wasnt the point of the thread.  So all remarks like this are off topic and such will be reported.

The report button is not to report off topic comments. Otherwise the whole forum would grind to a halt. Perhaps a read of the forum rules with regards to reporting may be in order. 

Pollycat

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

Is the fact that the first pharmacist was Asian in any way relevant to the issues you have raised?

keithdc said:

You don't have much luck with pharmacists, do you? 
https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have made a post about this same issue yesterday, however due to needing some meds and the doctors phone being engaged over 30 minutes I had to go to another local chemist to try an emergency supply or get any help.
Today I visited another pharmacy. There was a asian pharmacist, I spent a good 5-10 minutes discussing my situation. I explained that I had tried to ring my GP but was unable to get through. I explained both my inhalers were past their expiry date. I gave them consent to check my PMR or records. I told them I had previously been prescribed it. I gave all the information I am entitled to give as per the NHS website which I read fully.

How is the pharmacist's ethnicity relevance? (Other than to give us an insight in to your attitudes). 
The fact that your inhalers were past their expiry highlights that this was not an emergency- this was your failure to prepare!
What access to your records do they have? (Other than what has been prescribed previously and dispensed by them)

Can you share a link to the weibste that says you are entitled to a re-supply?

I was denied a supply of any medication and told to ring my GP. I felt really frustrated and almost distraught.
I then asked the same pharmacist for her full name and registration number.

Atfer this I visited another chemist near me and was able to get an emergency supply giving them the exact same details I had given to the three other chemists I visited in Blackburn.

In a bit of confusion I went back to the chemist in Blackburn:

So.. three other chemists adopted a similar approach- any reason why you particularly had an issue with the Asian pharmacist?

At this point the pharmacist got defensive and denied to give me her details which I am entitled to by law.
I persisted to ask for her details she still denied this. She then asked me for my name and GP name. She then said if I gave her my details she would ring the GP and 'gaurantee' a prescription and dispense it. I refused to give my details as this completely contradicted her first decision and I had already got an inhaler. She then persisted to try and help me however this was inappropriate and unprofessional, as you should not have to threaten to complain nor beg a health care professional for medication you am entitled to.  I then got her name and reg number and complained to the NHS and pharmacy authority.  In a way i feel bad and sorry for having a need to even do this, but the service is not professional and unsafe.

Which 'law' requires a pharmacist to give you their name and registration number?

If the pharmacists judgement was right the first time and it was professional and not biased in any way they would not be worried if a complaint was made, nor would they change their decision. Maybe a pharmacist has the right to refuse service however I had no previous issues or complaints with any of these pharmacists.
I am now slightly suspicious of the intentions of some of the local pharmacists, it seems as though there is some hidden agenda preventing me from getting professional health care.

I suspect that it was the hassle of dealing with a complaint from an over-entitled ill-informed member of the public that led to a change of approach. 
But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste! https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have been angered, frustrated and put under unnecessary stress as well as putting my health at risk. it has also cost me an extra £9 as well as transport costs. The whole country is currently worried about the corona virus and health care professionals should be doing their best to help those at need especially if there is any chance of self isolation.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

When I got the prescription the chemist then refused to deliver the medication. I was asked to visit and collect in person from the chemist which is about 5-10 minutes drive. I am not sure if this is an appropriate level of professional service.

Sounds entirely reasonable! 

Firstly Im not being racist im making an observation.  Im also asian so i dont see the issue.  its like Donald Trump calling Corona virus a 'Chinese' Virus / disease and some stuck up, messed up journalist asks him why he is calling it Chinese virus and accusing him of being racist.  Mr Trumps response was epic.  This isnt the time for political correctness.  He called it chinese because it originated or started / spread from china.  Calling the virus chinese is like calling your chinese food chinese.  That is not a major issue.

In the same way What i am saying is all the pharmacists that denied supply were asian and the one that gave it was not asian.  its a fact and an observation if you think that is racist then i think you are reading to much into it and wrong.

But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste!

No i think the issue is that you cant read.  If you re-read that thread you will realise that that medicaton had an ingredient i could not take, it had nothing to with taste.  If your son /daughter had a peanut alllergy and someone gave them peanut flavoured crisps would you let them take them?  Even if its just falvouring, theres still chance of it containing some peanut etc...  It has nothing to do with taste, i would not bother making a post on here over taste of medicine unless it was a general conversation.  

Which 'law' requires a pharmacist to give you their name and registration number?

"One of the legal requirements associated with the Responsible Pharmacist role is to display a notice in the pharmacy that gives the details of the Responsible Pharmacist."
You can read more here: https://www.pharmacyregulation.org/resources/responsible-pharmacist-notice

So again its you not me thats wrong.  You could have checked this yourseflf with a simple online.  Basically you dont know what you talking about.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

In case youve been living in a cave last few weeks you would have heard of corona virus.  It might be the case that in 2 weeks like in other countries there could be a lockdown in the UK.  If their IS a lockdown or need to self isolate, then isnt it an absolute emergency for people (NOT just the elderly!) to make sure they have adequate supply of medication!?  That IS making preparations and taking personal responsibilty you fool.

I think you should go back to fixing your shower knobs.  Because you are not informed enough to reply to my thread.

No offence...

I'm white.

I wouldn't write "There was a white pharmacist".

I'm English.

I wouldn't write "There was an English pharmacist".

I have ginger hair.

I wouldn't write "There was a ginger pharmacist".

Why would anybody need to?

Just because you dont do something doesnt make it wrong does it?

Actually, I think it does make it wrong.

Not just because I don't do it.

Because it is wrong.

It is unnecessary.

The last time I checked calling someone 'asian' was not racist or offensive in any way what so ever.

In this case the reference was made as an observation.  TBH I dont care tihs wasnt the point of the thread.  So all remarks like this are off topic and such will be reported.

I didn't say it was racist.
I didn't say it was offensive.

I asked if it was relevant.

Why did you feel that the observation was necessary?

Gers

When I needed an emergency prescription when away from home last year the pharmacy asked me to phone the surgery and then pass him the phone after speaking with reception staff. He then confirmed with the practice that I was on the medication and issued it to me. A very smooth process.

rafhelp

Pollycat said:

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

Is the fact that the first pharmacist was Asian in any way relevant to the issues you have raised?

keithdc said:

You don't have much luck with pharmacists, do you? 
https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have made a post about this same issue yesterday, however due to needing some meds and the doctors phone being engaged over 30 minutes I had to go to another local chemist to try an emergency supply or get any help.
Today I visited another pharmacy. There was a asian pharmacist, I spent a good 5-10 minutes discussing my situation. I explained that I had tried to ring my GP but was unable to get through. I explained both my inhalers were past their expiry date. I gave them consent to check my PMR or records. I told them I had previously been prescribed it. I gave all the information I am entitled to give as per the NHS website which I read fully.

How is the pharmacist's ethnicity relevance? (Other than to give us an insight in to your attitudes). 
The fact that your inhalers were past their expiry highlights that this was not an emergency- this was your failure to prepare!
What access to your records do they have? (Other than what has been prescribed previously and dispensed by them)

Can you share a link to the weibste that says you are entitled to a re-supply?

I was denied a supply of any medication and told to ring my GP. I felt really frustrated and almost distraught.
I then asked the same pharmacist for her full name and registration number.

Atfer this I visited another chemist near me and was able to get an emergency supply giving them the exact same details I had given to the three other chemists I visited in Blackburn.

In a bit of confusion I went back to the chemist in Blackburn:

So.. three other chemists adopted a similar approach- any reason why you particularly had an issue with the Asian pharmacist?

At this point the pharmacist got defensive and denied to give me her details which I am entitled to by law.
I persisted to ask for her details she still denied this. She then asked me for my name and GP name. She then said if I gave her my details she would ring the GP and 'gaurantee' a prescription and dispense it. I refused to give my details as this completely contradicted her first decision and I had already got an inhaler. She then persisted to try and help me however this was inappropriate and unprofessional, as you should not have to threaten to complain nor beg a health care professional for medication you am entitled to.  I then got her name and reg number and complained to the NHS and pharmacy authority.  In a way i feel bad and sorry for having a need to even do this, but the service is not professional and unsafe.

Which 'law' requires a pharmacist to give you their name and registration number?

If the pharmacists judgement was right the first time and it was professional and not biased in any way they would not be worried if a complaint was made, nor would they change their decision. Maybe a pharmacist has the right to refuse service however I had no previous issues or complaints with any of these pharmacists.
I am now slightly suspicious of the intentions of some of the local pharmacists, it seems as though there is some hidden agenda preventing me from getting professional health care.

I suspect that it was the hassle of dealing with a complaint from an over-entitled ill-informed member of the public that led to a change of approach. 
But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste! https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have been angered, frustrated and put under unnecessary stress as well as putting my health at risk. it has also cost me an extra £9 as well as transport costs. The whole country is currently worried about the corona virus and health care professionals should be doing their best to help those at need especially if there is any chance of self isolation.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

When I got the prescription the chemist then refused to deliver the medication. I was asked to visit and collect in person from the chemist which is about 5-10 minutes drive. I am not sure if this is an appropriate level of professional service.

Sounds entirely reasonable! 

Firstly Im not being racist im making an observation.  Im also asian so i dont see the issue.  its like Donald Trump calling Corona virus a 'Chinese' Virus / disease and some stuck up, messed up journalist asks him why he is calling it Chinese virus and accusing him of being racist.  Mr Trumps response was epic.  This isnt the time for political correctness.  He called it chinese because it originated or started / spread from china.  Calling the virus chinese is like calling your chinese food chinese.  That is not a major issue.

In the same way What i am saying is all the pharmacists that denied supply were asian and the one that gave it was not asian.  its a fact and an observation if you think that is racist then i think you are reading to much into it and wrong.

But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste!

No i think the issue is that you cant read.  If you re-read that thread you will realise that that medicaton had an ingredient i could not take, it had nothing to with taste.  If your son /daughter had a peanut alllergy and someone gave them peanut flavoured crisps would you let them take them?  Even if its just falvouring, theres still chance of it containing some peanut etc...  It has nothing to do with taste, i would not bother making a post on here over taste of medicine unless it was a general conversation.  

Which 'law' requires a pharmacist to give you their name and registration number?

"One of the legal requirements associated with the Responsible Pharmacist role is to display a notice in the pharmacy that gives the details of the Responsible Pharmacist."
You can read more here: https://www.pharmacyregulation.org/resources/responsible-pharmacist-notice

So again its you not me thats wrong.  You could have checked this yourseflf with a simple online.  Basically you dont know what you talking about.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

In case youve been living in a cave last few weeks you would have heard of corona virus.  It might be the case that in 2 weeks like in other countries there could be a lockdown in the UK.  If their IS a lockdown or need to self isolate, then isnt it an absolute emergency for people (NOT just the elderly!) to make sure they have adequate supply of medication!?  That IS making preparations and taking personal responsibilty you fool.

I think you should go back to fixing your shower knobs.  Because you are not informed enough to reply to my thread.

No offence...

I'm white.

I wouldn't write "There was a white pharmacist".

I'm English.

I wouldn't write "There was an English pharmacist".

I have ginger hair.

I wouldn't write "There was a ginger pharmacist".

Why would anybody need to?

Just because you dont do something doesnt make it wrong does it?

Actually, I think it does make it wrong.

Not just because I don't do it.

Because it is wrong.

It is unnecessary.

The last time I checked calling someone 'asian' was not racist or offensive in any way what so ever.

In this case the reference was made as an observation.  TBH I dont care tihs wasnt the point of the thread.  So all remarks like this are off topic and such will be reported.

I didn't say it was racist.
I didn't say it was offensive.

I asked if it was relevant.

Why did you feel that the observation was necessary?

why do you feel the need to deviate off topic?
This is like watching the Boris speech on Uk lockdown as he says if your friends ask you to go out you should say 'no'....
....Then you phone him and say 'why do you assume everyone has friends'.  Because then you missed the point.

rafhelp

Gers said:

When I needed an emergency prescription when away from home last year the pharmacy asked me to phone the surgery and then pass him the phone after speaking with reception staff. He then confirmed with the practice that I was on the medication and issued it to me. A very smooth process.

Exactly if the pharmacist is competent and professional they would and should do this.

Pollycat

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

rafhelp said:

Pollycat said:

Is the fact that the first pharmacist was Asian in any way relevant to the issues you have raised?

keithdc said:

You don't have much luck with pharmacists, do you? 
https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have made a post about this same issue yesterday, however due to needing some meds and the doctors phone being engaged over 30 minutes I had to go to another local chemist to try an emergency supply or get any help.
Today I visited another pharmacy. There was a asian pharmacist, I spent a good 5-10 minutes discussing my situation. I explained that I had tried to ring my GP but was unable to get through. I explained both my inhalers were past their expiry date. I gave them consent to check my PMR or records. I told them I had previously been prescribed it. I gave all the information I am entitled to give as per the NHS website which I read fully.

How is the pharmacist's ethnicity relevance? (Other than to give us an insight in to your attitudes). 
The fact that your inhalers were past their expiry highlights that this was not an emergency- this was your failure to prepare!
What access to your records do they have? (Other than what has been prescribed previously and dispensed by them)

Can you share a link to the weibste that says you are entitled to a re-supply?

I was denied a supply of any medication and told to ring my GP. I felt really frustrated and almost distraught.
I then asked the same pharmacist for her full name and registration number.

Atfer this I visited another chemist near me and was able to get an emergency supply giving them the exact same details I had given to the three other chemists I visited in Blackburn.

In a bit of confusion I went back to the chemist in Blackburn:

So.. three other chemists adopted a similar approach- any reason why you particularly had an issue with the Asian pharmacist?

At this point the pharmacist got defensive and denied to give me her details which I am entitled to by law.
I persisted to ask for her details she still denied this. She then asked me for my name and GP name. She then said if I gave her my details she would ring the GP and 'gaurantee' a prescription and dispense it. I refused to give my details as this completely contradicted her first decision and I had already got an inhaler. She then persisted to try and help me however this was inappropriate and unprofessional, as you should not have to threaten to complain nor beg a health care professional for medication you am entitled to.  I then got her name and reg number and complained to the NHS and pharmacy authority.  In a way i feel bad and sorry for having a need to even do this, but the service is not professional and unsafe.

Which 'law' requires a pharmacist to give you their name and registration number?

If the pharmacists judgement was right the first time and it was professional and not biased in any way they would not be worried if a complaint was made, nor would they change their decision. Maybe a pharmacist has the right to refuse service however I had no previous issues or complaints with any of these pharmacists.
I am now slightly suspicious of the intentions of some of the local pharmacists, it seems as though there is some hidden agenda preventing me from getting professional health care.

I suspect that it was the hassle of dealing with a complaint from an over-entitled ill-informed member of the public that led to a change of approach. 
But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste! https://forums.moneysavingexpert.com/discussion/6060442/refund-for-wrong-prescription-item#latest

I have been angered, frustrated and put under unnecessary stress as well as putting my health at risk. it has also cost me an extra £9 as well as transport costs. The whole country is currently worried about the corona virus and health care professionals should be doing their best to help those at need especially if there is any chance of self isolation.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

When I got the prescription the chemist then refused to deliver the medication. I was asked to visit and collect in person from the chemist which is about 5-10 minutes drive. I am not sure if this is an appropriate level of professional service.

Sounds entirely reasonable! 

Firstly Im not being racist im making an observation.  Im also asian so i dont see the issue.  its like Donald Trump calling Corona virus a 'Chinese' Virus / disease and some stuck up, messed up journalist asks him why he is calling it Chinese virus and accusing him of being racist.  Mr Trumps response was epic.  This isnt the time for political correctness.  He called it chinese because it originated or started / spread from china.  Calling the virus chinese is like calling your chinese food chinese.  That is not a major issue.

In the same way What i am saying is all the pharmacists that denied supply were asian and the one that gave it was not asian.  its a fact and an observation if you think that is racist then i think you are reading to much into it and wrong.

But... you have had issues with pharmacists in the past when they gave you an appropriate medication but you didn't like the taste!

No i think the issue is that you cant read.  If you re-read that thread you will realise that that medicaton had an ingredient i could not take, it had nothing to with taste.  If your son /daughter had a peanut alllergy and someone gave them peanut flavoured crisps would you let them take them?  Even if its just falvouring, theres still chance of it containing some peanut etc...  It has nothing to do with taste, i would not bother making a post on here over taste of medicine unless it was a general conversation.  

Which 'law' requires a pharmacist to give you their name and registration number?

"One of the legal requirements associated with the Responsible Pharmacist role is to display a notice in the pharmacy that gives the details of the Responsible Pharmacist."
You can read more here: https://www.pharmacyregulation.org/resources/responsible-pharmacist-notice

So again its you not me thats wrong.  You could have checked this yourseflf with a simple online.  Basically you dont know what you talking about.

Diddums.... The real reason for all this is your failure to prepare for medications going out-of-date. 
Perhaps you need to think about personal responsibility!

In case youve been living in a cave last few weeks you would have heard of corona virus.  It might be the case that in 2 weeks like in other countries there could be a lockdown in the UK.  If their IS a lockdown or need to self isolate, then isnt it an absolute emergency for people (NOT just the elderly!) to make sure they have adequate supply of medication!?  That IS making preparations and taking personal responsibilty you fool.

I think you should go back to fixing your shower knobs.  Because you are not informed enough to reply to my thread.

No offence...

I'm white.

I wouldn't write "There was a white pharmacist".

I'm English.

I wouldn't write "There was an English pharmacist".

I have ginger hair.

I wouldn't write "There was a ginger pharmacist".

Why would anybody need to?

Just because you dont do something doesnt make it wrong does it?

Actually, I think it does make it wrong.

Not just because I don't do it.

Because it is wrong.

It is unnecessary.

The last time I checked calling someone 'asian' was not racist or offensive in any way what so ever.

In this case the reference was made as an observation.  TBH I dont care tihs wasnt the point of the thread.  So all remarks like this are off topic and such will be reported.

I didn't say it was racist.
I didn't say it was offensive.

I asked if it was relevant.

Why did you feel that the observation was necessary?

why do you feel the need to deviate off topic?
This is like watching the Boris speech on Uk lockdown as he says if your friends ask you to go out you should say 'no'....
....Then you phone him and say 'why do you assume everyone has friends'.  Because then you missed the point.

I didn't feel the need to deviate off topic.

I simply asked a question about a part of your initial post.