Car Rejection

AdrianC

Hermione_Granger said:

AdrianC said:

You're outside the 30 day outright rejection period, so the supplier have a right to repair.

The initial problem was reported well within the 30 day short term right of rejection period and when that happens, the clock stops as far as rights and remedies under the CRA are concerned so no, the OP is not outside of the time allowed for rejection.

And the initial issue was dealt with by replacing the car.

These are now subsequent issues - one of which the OP admits to being aware of prior to collection, while the others have no timescale. None of which are in any way substantive. Two minor cosmetic issues and a non-functionally-detrimental "rattle".

5ikersh

AdrianC said:

Hermione_Granger said:

AdrianC said:

You're outside the 30 day outright rejection period, so the supplier have a right to repair.

The initial problem was reported well within the 30 day short term right of rejection period and when that happens, the clock stops as far as rights and remedies under the CRA are concerned so no, the OP is not outside of the time allowed for rejection.

And the initial issue was dealt with by replacing the car.

These are now subsequent issues - one of which the OP admits to being aware of prior to collection, while the others have no timescale. None of which are in any way substantive. Two minor cosmetic issues and a non-functionally-detrimental "rattle".

The dealer told me the stripe would be fixed prior collection and it was me who spotted the damage to the stripe, not the dealer btw. When collecting they told me the colour wasn't correct and they would supply a brand new genuine part. The part fitted to the car is a non-genuine part, the dealer promised they would get the part replaced with the genuine/correct coloured part, but have now said it's not available. It may only be 'minor' to you but having paid what I have paid, and the money I pay per month I'm pretty certain you'd expect the car to have the correct parts on it at least....

born_again

Hermione_Granger said:

AdrianC said:

I’ve asked for the car to be collected as I’'m rejecting it

You're outside the 30 day outright rejection period, so the supplier have a right to repair.

The initial problem was reported well within the 30 day short term right of rejection period and when that happens, the clock stops as far as rights and remedies under the CRA are concerned so no, the OP is not outside of the time allowed for rejection.
The supplier has already had at least one attempt to repair the car, a repair that has failed so again, this gives the OP the right of rejection and as the repair was requested within the first 30 days, this must be a full refund with no deduction made for usage.

Even though the car has been replaced with a different one?
So dealer has accepted the rejection of original car, and OP now has a (different) new car, but still with issues.

5ikersh

born_again said:

5ikersh said:

born_again said:

Intrigued as to which car this is?

It's an Abarth 695 (Fiat 500 Abarth) so for £32k you'll understand why I'd want it right!

So any Fiat dealer would be able to supply it then.

Don't know exactly in the north you are but put in Newcastle and got 7 dealers within 90 mins.

It was a special model with only a few in the UK and only available at this dealership at that time.

neilmcl

Have you tried speaking to Fiat customer services directly about this?

k3lvc

5ikersh said:

AdrianC said:

Hermione_Granger said:

AdrianC said:

You're outside the 30 day outright rejection period, so the supplier have a right to repair.

The initial problem was reported well within the 30 day short term right of rejection period and when that happens, the clock stops as far as rights and remedies under the CRA are concerned so no, the OP is not outside of the time allowed for rejection.

And the initial issue was dealt with by replacing the car.

These are now subsequent issues - one of which the OP admits to being aware of prior to collection, while the others have no timescale. None of which are in any way substantive. Two minor cosmetic issues and a non-functionally-detrimental "rattle".

The dealer told me the stripe would be fixed prior collection and it was me who spotted the damage to the stripe, not the dealer btw. When collecting they told me the colour wasn't correct and they would supply a brand new genuine part. The part fitted to the car is a non-genuine part, the dealer promised they would get the part replaced with the genuine/correct coloured part, but have now said it's not available. It may only be 'minor' to you but having paid what I have paid, and the money I pay per month I'm pretty certain you'd expect the car to have the correct parts on it at least....

Hindsight is great but you shouldn't have collected with the 'wrong' sticker - hopefully you got something in writing from them that they're going to replace. Having been in a similar situation with an previous ltd edition Alfa I wouldn't hold your breath unless your finance is through FAC
Other than that £32k on a Fiat 500 !!! 

AdrianC

Yes, it's a disappointment, and takes the gloss off an expensive new car. BUT... It's not actually a functional issue at all. It's a minor cosmetic one, which you were aware of before agreeing the exchange. Yes, the dealer promised to change the sticker... but have now found it's not available. Short- or long-term not available? We don't know.

When you say "a 695", I presume you mean the recent 70th Anniversario?
So we're only talking about a sticker on each door. It doesn't match to stickers on the wings. It doesn't colour-match to the arch and sill plastics. The only way anybody will tell one is non-genuine is if they can somehow compare the two opposite-side doors. Given that they've built just under 2,000 cars (1,949 - can you see what they did? Can you...?), I'd be surprised if they really weren't available as a replacement.

If Fiat really don't make replacement sticker sets available, then getting replacements laser-cut locally is the only option. Something like a third of all new cars have some bodywork rectification prior to delivery, because of transport damage. There's obviously quite a bit of logistics between the Polish factory and the UK dealership - train(s), export yard in Rotterdam, boat, import yard in Bristol, truck(s), perhaps storage yards.

So... Would you rather have this car with a mildly off-colour sticker? Or would you rather not have the car at all? Is the precise shade of the sticker THAT big a deal for you?

It's also worth remembering that you don't actually own the car. You're paying for the use of somebody else's car for the duration of the PCP, with the option of buying it from them at the end (or not doing so). If you decide to keep the car for the duration, then return it at the end, make sure you get an assurance that in the event the shade difference is noted, it's not an issue for the wear and tear assessment.

Hermione_Granger

born_again said:

Hermione_Granger said:

AdrianC said:

I’ve asked for the car to be collected as I’'m rejecting it

You're outside the 30 day outright rejection period, so the supplier have a right to repair.

The initial problem was reported well within the 30 day short term right of rejection period and when that happens, the clock stops as far as rights and remedies under the CRA are concerned so no, the OP is not outside of the time allowed for rejection.
The supplier has already had at least one attempt to repair the car, a repair that has failed so again, this gives the OP the right of rejection and as the repair was requested within the first 30 days, this must be a full refund with no deduction made for usage.

Even though the car has been replaced with a different one?
So dealer has accepted the rejection of original car, and OP now has a (different) new car, but still with issues.

Yes.
The car was replaced so that was the dealer attempting to rectify the issue. The replacement has a problem but even though it's a different vehicle, any repair of that second car is still the dealer trying to resolve the OP's consumer rights regarding the initial contract.

Forget that it's a car and imagine that it was a TV set.
You buy it and a few days later it develops a fault so the retailer replaces it. The replacement is also faulty but despite it being the 2nd item supplied, the dealer has had their one attempt at resolving the initial issue so the purchaser can reject the 2nd set and ask for a full refund.
Whether it's a car or a TV, the CRA applies the same in both cases.

Mercdriver

jacsll55 said:

AdrianC said:

5ikersh said:

On 4th January 2020 I purchased a Brand New Car from a dealership in Kent.

So over 30 days ago.

I've had a lot of inconvenience in having to travel back and forth from the dealership to collect the replacement car which is a 10 hour journey in total as the dealer is in Kent and I’m up North.

It was your choice to purchase from a dealer so far away.

I’ve asked for the car to be collected as I’'m rejecting it

They may offer to do that from goodwill, but there is no requirement for them to do so. You are legally expected to return the goods to the place of collection.

You're outside the 30 day outright rejection period, so the supplier have a right to repair.
The parts for the minor cosmetic issue (which you admit you were aware of before collection) are out of stock with the manufacturer, but will be supplied as soon as they're back in stock.
You make no mention of having given them an attempt to sort the rattle and the cracked light housing.
The warranty should cover those, even without invoking your legal rights - under which they would be within their rights to require you to return to the supplying dealership, but a warranty claim can be done through any dealer.

Even the dealer will not answer you back like this!!!
Its a £32K car not a banger Adrian C!!!
You seem to be a troll on most posts!
Not offering any advice support or help, that is what this forum is for!

You do realise that helping someone isn't about just telling them "There, there" "You're right".  Also people have a right to have a different opinion than yourself.  Also it would be helpful if every reply you give you don't go on and on about your own issue.  You have your own thread.

Disagreeing with someone is not trolling.  I think I have told you before.  Next time you make that accusation I will use the report button on your post. 

5ikersh

k3lvc said:

5ikersh said:

AdrianC said:

Hermione_Granger said:

AdrianC said:

You're outside the 30 day outright rejection period, so the supplier have a right to repair.

The initial problem was reported well within the 30 day short term right of rejection period and when that happens, the clock stops as far as rights and remedies under the CRA are concerned so no, the OP is not outside of the time allowed for rejection.

And the initial issue was dealt with by replacing the car.

These are now subsequent issues - one of which the OP admits to being aware of prior to collection, while the others have no timescale. None of which are in any way substantive. Two minor cosmetic issues and a non-functionally-detrimental "rattle".

The dealer told me the stripe would be fixed prior collection and it was me who spotted the damage to the stripe, not the dealer btw. When collecting they told me the colour wasn't correct and they would supply a brand new genuine part. The part fitted to the car is a non-genuine part, the dealer promised they would get the part replaced with the genuine/correct coloured part, but have now said it's not available. It may only be 'minor' to you but having paid what I have paid, and the money I pay per month I'm pretty certain you'd expect the car to have the correct parts on it at least....

Hindsight is great but you shouldn't have collected with the 'wrong' sticker - hopefully you got something in writing from them that they're going to replace. Having been in a similar situation with an previous ltd edition Alfa I wouldn't hold your breath unless your finance is through FAC
Other than that £32k on a Fiat 500 !!! 

In hindsight I know, but I was promised that it would be replaced asap. I wish I would have rejected there and then, but I wanted to give the dealer the chance to avoid any issues.

The PCP finance is with FCA and I know I get that a lot £32k on a Fiat, but it was rare and a 70th edition, but wish I’d never gone for it now!!