Booking.com Refuse to give me a refund. What Can i do now?

GarciaLorca

Savvy_Sue said:

GarciaLorca said:

I saw a policy on the Booking.com website about them having declared force majeiur / forced cancellation. Can't post links due to my short membership but google it. 
Would this help?  I've contacted a few hotels directly to ask for a refund, but they're passing it back to Booking.com.
I can't reach Booking.com at all - how did you manage to reach them?

I got through by phone earlier this evening after a not too long wait at all: scroll down to the Customer Service Help Centre at the bottom.  

Hi Savvy_Sue - thanks for your message.  I've now sent messages to their customer service agents via email.
Did they agree to refund?  My bookings are non-refundable but my understanding was that they have invoked a force majeur clause in their policy. 

Savvy_Sue

GarciaLorca said:

Savvy_Sue said:

GarciaLorca said:

I saw a policy on the Booking.com website about them having declared force majeiur / forced cancellation. Can't post links due to my short membership but google it. 
Would this help?  I've contacted a few hotels directly to ask for a refund, but they're passing it back to Booking.com.
I can't reach Booking.com at all - how did you manage to reach them?

I got through by phone earlier this evening after a not too long wait at all: scroll down to the Customer Service Help Centre at the bottom.  

Hi Savvy_Sue - thanks for your message.  I've now sent messages to their customer service agents via email.
Did they agree to refund?  My bookings are non-refundable but my understanding was that they have invoked a force majeur clause in their policy. 

Sorry, for some reason did not see this. 

My answer: Not Yet ... 

They say (repeatedly) the hotel has declined to give a refund. I say (repeatedly) I'm not asking the hotel to refund, I'm asking booking.com to refund. I currently have some information from my travel insurer to back me up, and need to write a detailed email to them, again ... 

Savvy_Sue

I don't know how andy the OP is getting on, but my persistence has paid off, and booking.com say that the hotel has agreed to refund my booking. To say I'm pleased is an understatement ... 

Tammykitty

GarciaLorca said:

I saw a policy on the Booking.com website about them having declared force majeiur / forced cancellation. Can't post links due to my short membership but google it. 
Would this help?  I've contacted a few hotels directly to ask for a refund, but they're passing it back to Booking.com.
I can't reach Booking.com at all - how did you manage to reach them?

https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus

My hotel in spain allowed us to change dates due to Force Majeure