Jet2 Cancellation

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This discussion was created from comments split from: Temporary board for Covid-19 travel disruption discussions.

tallbird_2

Hi all. My hubby & I were due to fly on Sat 14th March on a Jet2 package holiday to Tenerife, which Jet2 cancelled 10 mins before departure. Spain's borders and airspace were not closed, and the Canaries were not considered a restricted destination by the FCO. Yet now Jet2 are saying on their website they will not refund or allow customers to reschedule due to the "exceptional circumstances" of Covid-19. I have only just started looking into this (can't get though to Jet2 by phone or live chat) but wondered if anyone else had any experience of this so far, even though it's very recent. I do have insurance but would prefer to get a refund from Jet2, or a new holiday when this madness is over.

patricia1066

Easyjet has cancelled flights as far as 10 April. You have a choice of full refund or an alternative flight. Check your Manage booking tab to view booking and cancel. I didn't want to book an alternative so don't have information about that aspect. Cancellation was straightforward and a full refund was issued immediately.

Caz3121

tallbird_2 said:

Yet now Jet2 are saying on their website they will not refund or allow customers to reschedule due to the "exceptional circumstances" of Covid-19.

where are you seeing this? are you reading the correct section?
https://www.jet2.com/flights/incident
I’m due to travel to a destination where flights have been cancelled, either due to FCO advice or a decision made by a local authority – what are my options?
"If your flight has been cancelled, you’ll either be offered a suitable alternative or a refund. We’re contacting all affected customers to advise them of their options. Understandably, we’re receiving a lot of calls and messages on social media right now. We’re dealing with customers as quickly as possible in departure date order, with priority given to those due to depart within the next seven days. We thank you for your patience and understanding."
You’ve cancelled or delayed my flight due to the coronavirus (COVID-19) situation, am I entitled to any compensation?
"in line with the advice from the UK Civil Aviation Authority, delays and/or cancellations arising from circumstances relating to COVID-19 will be treated as extraordinary circumstances and therefore not eligible for compensation under Regulation EC261/2004."

from the Jet2Holidays site

If FCO travel advice changes and you can’t operate will I get a refund?

Yes, if we cancel your holiday, we’ll offer you a suitable alternative where available or a refund.   

I’m due to travel to a destination where flights have been cancelled, either due to FCO advice or a decision made by a local authority – what are my options?

 If your holiday or flight has been cancelled, you’ll either be offered a suitable alternative or a refund. We’re contacting all affected customers to advise them of their options. Understandably, we’re receiving a lot of calls and messages on social media right now. We’re dealing with customers as quickly as possible in departure date order, with priority given to those due to depart within the next seven days. We thank you for your patience and understanding.

MSE_Stephen

@tallbird_2 I have created a new thread for your question

Abbafan1972

We are flying with Jet2, but not until the end of April, so we haven't had anything yet.