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Prize holiday cancelled due to covid 19

c14ppr
c14ppr Posts: 2 Newbie
First Post
edited 19 May 2025 at 4:39PM in Coronavirus Board
My wife and I were lucky enough to win a safari holiday to Kenya with Kuoni. Kenya have now stated no flights in for 30 days covering our planned arrival time, therefore cancelling our holiday. FCO have also advised do not travel there. My question is where do I stand with my rights to re-book etc. given that we have only really paid for incidental costs like jabs and malaria tablets.

Comments

  • Caz3121
    Caz3121 Posts: 15,920 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If organised with Kuoni, they should be able to advise re re-booking options
  • We have tried speaking to them but they have been fairly unhelpful saying that they are busy at the moment. We were meant to be going in 2 weeks, I just wanted to know if anyone had ever heard of this sort of thing before to have a little info before we sit down with them.
  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Just talk to them when they can.  They'll undoubtedly rearrange it for you.  
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