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Coronavirus Egypt

jam2028
jam2028 Posts: 12 Forumite
Part of the Furniture Combo Breaker First Post
edited 19 May 2025 at 3:39PM in Coronavirus Board
Hi, Hoping someone can help. We are in a hotel in Hurghada with a confirmed coronavirus case and are on lockdown. We have a flight with Tui on Thursday. We booked through Travel Republic and have Nationwide Flexplus insurance. Telephone calls here are extortionate and we are not getting any replies from Tui/Travel Republic on Facebook. I can't find a chat medium for Nationwide Flexplus. Can anyone please advise? Thank you

Comments

  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Not entirely sure what "help" you are needing. According to the Travel Info page on the TUI website, there are no details about Egypt therefore one assumes its business as usual, so as it stands stay at the hotel until Thursday and then go and get your return flight.
  • jam2028
    jam2028 Posts: 12 Forumite
    Part of the Furniture Combo Breaker First Post
    Thank you Bradders. I am looking for any advice but primarily a contact medium for Nationwide Flexplus other than a telephone number. Thank you 
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 16 March 2020 at 9:19AM
    Out of interest what are you expecting your insurer to do? As it stands you have accommodation, you aren't ill (?) and you have a return flight on Thursday.

    Absolutely no point contacting them until the cack hits the fan.
  • jam2028
    jam2028 Posts: 12 Forumite
    Part of the Furniture Combo Breaker First Post
    We have been advised to contact them by the hotel.
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 16 March 2020 at 9:38AM
    jam2028 said:
    We have been advised to contact them by the hotel.
    I really can't see why unless a) they are planning to boot you out, or b) they are planning to keep you locked up beyond your departure date. Do either of these apply?

    If not, then ringing your insurer seems pointless. Nothing has happened yet to make any kind of claim.
  • jam2028
    jam2028 Posts: 12 Forumite
    Part of the Furniture Combo Breaker First Post
    Hopefully not!
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    edited 16 March 2020 at 9:44AM
    In which case absolutely no point making any kind of phone calls or enquiries then. Yet.

    TUI may update info for Egypt soon enough, keep an eye on their website. At the moment nothing, so its business as usual.
  • jam2028
    jam2028 Posts: 12 Forumite
    Part of the Furniture Combo Breaker First Post
    Thank you.
  • Westin
    Westin Posts: 6,438 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I feel sure the hotel has offered advise on what to do in and around the hotel and precautions in place.  Follow these.   You can always check the well publicised precautionary measures shown on about ever news website in the world if still unsure.

    Sensible actions might be to wash your hands regularly, particularly before going into the hotel restaurants, then perhaps with anti-bacterial hand gel before eating.  Take sensible precautions when using the buffet area.   Maybe keep more distance from others.


  • jam2028
    jam2028 Posts: 12 Forumite
    Part of the Furniture Combo Breaker First Post
    Thank you Westin, we are confined to rooms & had been following all precautions prior to this. My post was to request contact advice for your operators without using a telephone as we are not on a package holiday. 
    Thanks for your response though.
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