Trying to cancel EasyJet Holiday?

Hoyerman

We have a large family holiday planned in June to Spain with EasyJet Holidays.
Spain is now on the FCO list for no travel, plus 3 of our party (grandparents) are 70 or older, so we’re trying to cancel our complete holiday without losing our deposit.
Got through within 5 mins by selecting payment option (after nearly 2 hours on hold earlier to Customer Service with no response).

Easyjet are stating on the phone right now that they are currently only looking at departures up to April 4th, so for me to cancel the holiday today I would still lose my deposit? They’re suggesting that we call back in April just before we’re required to pay the remaining balance. Is this right? Can they do this - or am I able to insist on a complete refund at this stage?
Thanks.

eDicky

No you cannot insist on a refund now for a holiday in three months' time, be as reasonable as easyJet are being and do as they suggest.

jonesMUFCforever

We are supposed to be going in June to Spain - I'm thinking it probably won't happen but not worrying about it at the moment - I know if the flight is cancelled then I will get my money back or a free change of date and the hotel is paying on arrival so no major loss even if I have to pay one night if have to cancel last minute.

Hoyerman

Easyjet have now sent an email telling me the following:

"As things currently stand, we intend for your holiday (reference: XXXXXXX) to go ahead as planned, so please look out for our reminder emails when your final payments are due. If anything changes regarding your holiday, we’ll be in touch. Our usual booking conditions apply, this includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday."

So. I'm supposed to be going on holiday with 3 people who are unable to travel due to underlying health issues, with a holiday company whose aircraft are now grounded for "at least 2 months", to a country currently in complete lockdown. Easyjet tell me that either I will lose my deposit if I cancel or I will be charged £180 to remove the 3 older people from my booking - or more if I wished to alter the date of my holiday (to be clear - I asked about deferring the booking to later in the year - or even to next year but was told that this was chargeable at £60 per person, so £420).

I have to pay the final holiday balance in 3 weeks. My wife's job is at risk as her company will probably be liquidated this week - we can't afford the holiday on 80% of her salary, but I'll lose nearly £500 if I don't pay the money I don't believe I can now afford in the current situation? That £500 will be needed if she does lose her job.

Aylesbury_Duck

Hoyerman said:

Easyjet have now sent an email telling me the following:

"As things currently stand, we intend for your holiday (reference: XXXXXXX) to go ahead as planned, so please look out for our reminder emails when your final payments are due. If anything changes regarding your holiday, we’ll be in touch. Our usual booking conditions apply, this includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday."

So. I'm supposed to be going on holiday with 3 people who are unable to travel due to underlying health issues, with a holiday company whose aircraft are now grounded for "at least 2 months", to a country currently in complete lockdown. Easyjet tell me that either I will lose my deposit if I cancel or I will be charged £180 to remove the 3 older people from my booking - or more if I wished to alter the date of my holiday (to be clear - I asked about deferring the booking to later in the year - or even to next year but was told that this was chargeable at £60 per person, so £420).

I have to pay the final holiday balance in 3 weeks. My wife's job is at risk as her company will probably be liquidated this week - we can't afford the holiday on 80% of her salary, but I'll lose nearly £500 if I don't pay the money I don't believe I can now afford in the current situation? That £500 will be needed if she does lose her job.

It now comes down to maths I'm afraid.  You will need to consider your options in the light of your new financial circumstances.

Cancel and lose the £500 deposit, but know that's the limit of your loss.
Change the make-up of your party to remove the three older travellers.  £180 plus the deposit already paid, plus the balance of the holiday.
Change the date.  £420 plus the deposit already paid, plus the balance of your overall cost.

To me as an outside observer, I'd cancel and forfeit the £500.  If you can't afford the balance of the holiday cost then it seems the only way to cap your costs in a difficult time.  All the other options require cash now to perhaps "save" the deposit, but if cashflow is a problem imminently, I'd go with the known cost rather than risk more.

Retireby40

Is the £500 deposit for the entire group of people going? How many are there 5 people? £100 each?

Basically the problem here is you think you wont be able to afford the holiday which really isnt easyjet's problem. If they are able to provide the service they have met their end of the deal.

Your circumstances have change and you cannot foresee what will happen in June so you basically pay the money you cant afford and hope the holiday gets cancelled by June or lose £500 between the group.