Coronavirus cancellations

Peter999_2

sue4571 said:

i booked 2 nights with premier Inn for myself in a disabled room and my Carer in a standard room. I booked a non flex rate.  The gov is now saying that if you are elderly with pre existing health conditions you should stay at home.
i rang premier Inn  who say there are no cancellations, I can’t change the booking or get a credit note.
 I’ve lost £350. I know it was non flex but under the circumstances surely they can do something?
any ideas?

Hi Sue,

There is now some very good news for you.      Premier Inn have changed their policy and have said that they will now allow non-flexible bookings to be re-arranged to another date.

I've phoned them this afternoon, it took an hour to get through and they asked me why I wanted to change it.   I said it was because I was taking my 80 year-old parents in law with us and they wouldn't be able to go.    They changed the booking to October for me and I've got an email confirming and the android app now shows the changed date.

I am very very grateful to them, and to be honest we usually stay at their hotels all the time.    It's saved us about £360 like you.

Hope this helps

https://twitter.com/premierinn

lionelbeck

Beware ATG Tickets! At the beginning of the year I paid £192 for three tickets at the Glasgow Theatre Royal. I also paid an extra £8.25 for so-called protection. In their words, I could get 100% refund if unable to make it to the event. The theatre is now closed, and anyway, at age 82 I am advised not to travel and to avoid social contact. I have now lost the lot, thanks to the following statement recently slapped on to their claims Website .. "Please note as the World Health Organisation has announced that Coronavirus (COVID-19) is a global pandemic the Secure My Booking program will not cover any claims relating to the virus". I'm disgusted that this new clause can be added and retrospectively applied to bookings made beforehand. Does anyone think I should take this matter further?

Undervalued

lionelbeck said:

Beware ATG Tickets! At the beginning of the year I paid £192 for three tickets at the Glasgow Theatre Royal. I also paid an extra £8.25 for so-called protection. In their words, I could get 100% refund if unable to make it to the event. The theatre is now closed, and anyway, at age 82 I am advised not to travel and to avoid social contact. I have now lost the lot, thanks to the following statement recently slapped on to their claims Website .. "Please note as the World Health Organisation has announced that Coronavirus (COVID-19) is a global pandemic the Secure My Booking program will not cover any claims relating to the virus". I'm disgusted that this new clause can be added and retrospectively applied to bookings made beforehand. Does anyone think I should take this matter further?

If it was retrospective, as you suggest, then yes I would pursue it.

However, if such a clause existed in the depths of the small print of the "so called protection" / insurance at the time you bought it, you may struggle. Normally with a insurance product there is an opportunity to cancel the insurance policy within 14 days (assuming no claim has been made) and get a refund, if after studying the full terms carefully you decide it doesn't meet your needs.

LABMAN

My wife is being refunded for tickets for a cancelled show at that venue.