Post Office Travel Insurance Policy - Coronavirus Not Covered!!!

kflem

I was due to travel to Italy this weekend Friday 13 March 2020, but the FCO have said only but essential travel due to Coronavirus, This was a family trip and we are all covered by different travel insurance policies Barclays, Virgin Money and the Post Office. We were obviously disappointed but started the process with our claims Barclays and Virgin dealt with this in efficient manner claim forms sent within minutes. The Post Office however took a different stance they will not cover you I unless you added on disruption to travel whilst purchasing. They are only one of a very few insurers who will NOT cover you . Your policy won’t cover you now if you travel and they won’t pay out because you can ‘t travel does not seem fair! The Post Office is a long standing institution and you would have thought you would have been safe in their hands - NO. Please be wary of purchasing a policy and carefully read the small print. Very disappointed in the customer Service team very dismissive and not willing to listen and not wiling to refer me to a Manager. I suggest you think very carefully before purchasing a policy with the Post Office.

Treeman3

My insurance says, "You must not travel against medical advice". So from that I would asunme I would only be covered if were told not to travel on medical grounds

FutureGirl

Did you not read the cover before buying?

lisyloo

FutureGirl said:

Did you not read the cover before buying?

It’s completely ridiculous and smug to expect people to read books full (and I do mean books) of terms and conditions and understand the jargon and correct interpretation.
they do of course have to accept responsibility for what they purchased but smug comments aren’t particularly helpful.

personally I read the points I consider to be salient to myself and accept the liability I’m taking.