British Gas Escalation help - faulty meter

MWT

HornetSaver said:
Sounds like the Ombudsman might not be the end of the line then; if I have to go into a job interview with this hanging over me, I'm confident I'm going to fail it. Even 4 appointments at those sorts of rates won't come close to cutting it.

Trying to go after consequential losses with a very difficult to prove linkage to the original problem, especially when they haven't actually taken the money and when you cancelled the last appointment, is likely to prove expensive, time-consuming, stressful and ultimately likely to fail .

I'd focus on getting another appointment, as you don't mention having tried to rearrange the one you cancelled yet.

As it stands BG would just apologise for the missed appointments, compensate for those, and point to the fact that you cancelled the last one without any further contact...

If you have limited flexibility on when you can be there, do you have any friends living locally who could help?

Edit: or do you already have a new appointment as you have posted in a different thread... ?

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HornetSaver said:

Landis + Gyr Libra 310P root cause of my misery as well. And will be the root cause of British Gas's if they fail to immediately pull their fingers out with an appointment next Tuesday.

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HornetSaver

MWT said:

HornetSaver said:
Sounds like the Ombudsman might not be the end of the line then; if I have to go into a job interview with this hanging over me, I'm confident I'm going to fail it. Even 4 appointments at those sorts of rates won't come close to cutting it.

Trying to go after consequential losses with a very difficult to prove linkage to the original problem, especially when they haven't actually taken the money and when you cancelled the last appointment, is likely to prove expensive, time-consuming, stressful and ultimately likely to fail .

I'd focus on getting another appointment, as you don't mention having tried to rearrange the one you cancelled yet.

As it stands BG would just apologise for the missed appointments, compensate for those, and point to the fact that you cancelled the last one without any further contact...

If you have limited flexibility on when you can be there, do you have any friends living locally who could help?

Edit: or do you already have a new appointment as you have posted in a different thread... ?

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HornetSaver said:

Landis + Gyr Libra 310P root cause of my misery as well. And will be the root cause of British Gas's if they fail to immediately pull their fingers out with an appointment next Tuesday.

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So... I had the 17th March one booked in on the 10th, after the one on the 10th failed. The person on the phone was not the person handling my case from the executive office (she works Wed-Fri) but I explained the situation to the person on the phone and they got that in - I also confirmed on my British Gas account that this was in place.

My case handler subsequently changed this to 2nd April yesterday at 2pm without explanation - I got this cancelled and then immediately contacted my case handler to inform her that the 17th March must be honoured regardless of what needs to be done to reinstate it. Due to my working times and the fact that I've got a job interview the week after I literally cannot, possibly, commit to future dates at this time because I literally do not know if I'll be working standard office hours or my current night ones from the following week onwards. I explained that I had already gotten the job interview time deferred because the original offer was for the 10th but this conflicted with the BG meter date and we were both keen to get this wrapped up ASAP, therefore I've already used every bit of goodwill I have at work and cannot offer further flexibility.

With regards to friends of family, I have limited support in my current location (I live a decent commute away from work, most of my local social network derives from that, and I moved a couple of hours' drive from where I'd lived all my life a couple of years back). The friends and neighbours that I do have locally generally work normal hours (i.e. Monday-Friday) so are unlikely to be of help. I'm also keen to be on-point for the meter change (ensure they don't do something ridiculous like put me on a prepayment meter, state that it's working correctly, or try to do electric again).

HornetSaver

Further developments today - they tried to book in an appointment for 6th April - which I cannot commit to because if I'm promoted I'll be working on that day.

I cancelled - having already pre-informed them before the booking that I cannot commit to anything later than the 17th - and have emailed them back, including the CEO, standing firm on requiring 16th-17th March. Made the point that I had a 17th March appointment and it has been taken off of me, that I am at this stage a British Gas customer under duress therefore time is of the essence, and furthermore that it is British Gas's actions (in taking 10 weeks to make an appointment and then messing it up), which has made time of the essence, and therefore that they will need to find a way.