AirBNB

LauraBrook1965

My daughters have a planned trip mid April to Rome staying in an AirBNB. If Government advise is still not to travel to Italy, they are hoping their flight will be covered (Easyjet). They have been told that the cancellation cost will be 50% of the booking for AirBNB. Will insurance cover this if advice stays the same? 

Westin

MSE have issued and updated a very good article regarding many travel and insurance related questions regarding travel whilst we live with the Covid -19 virus.  You may wish to read this.

There are also two main threads on here were people have asked questions and had some answers.  You may wish to look through these and join the conversation on there.

Bottom line is, you will need to read your travel insurance policy documents and for specific questions, contact your insurer.

mr_stripey

On the front page of airbnb website:

https://www.airbnb.co.uk/help/article/2701/coronavirus-information-and-extenuating-circumstances-policy

Coronavirus information and extenuating circumstances policy

We know you may have questions about the coronavirus (COVID-19) and what it means for you as an Airbnb host or traveller. As the situation evolves, this page is the best place to learn more about Airbnb’s policy – and we’ve also answered some frequently asked questions for Airbnb hosts.

More information is coming out every day, and that can make this a confusing time to travel and host. We’ll continue to monitor the situation and share updates as we have them. In the meantime, we’re asking our community to be considerate to hosts and guests who need to cancel.

What does this policy mean?

Eligible reservations can be cancelled without charges, including:

• Guests who are travelling to or from severely affected areas (for a list of areas affected and covered by this policy, check below)
• Hosts who are hosting in or welcoming guests from severely affected areas (for a list of areas affected and covered by this policy, check below)
• Anyone who can’t complete their trip due to official travel restrictions, medical or disease control duties, flight or ground transport cancellation initiated by the provider due to COVID-19, or suspected or confirmed cases of COVID-19

What happens when a reservation that falls under our extenuating circumstances policy is cancelled?

• The guest will receive a full refund (including any fees)
• Hosts won’t incur any cancellation fees
• Airbnb will refund all fees
• Hosts can accept new reservations for those dates
• Superhost status will not be affected

About the coronavirus outbreak (COVID-19)

On 30 January 2020, the World Health Organization (WHO) declared a Public Health Emergency of International Concern (PHEIC) for the current outbreak of coronavirus disease, known as COVID-19.

Given the health and safety risks, we are asking all hosts and guests to please review your local authorities' travel guidance and health advisories, in addition to global guidance from the WHO. We strongly urge our community to take necessary precautions to protect yourself when travelling or hosting.

We’re providing a list of resources for your convenience – please check with your relevant local authority if it’s not featured below. Please also regularly check the advisories relevant to you for updates.

• World Health Organization (WHO)
  • Coronavirus information
• Australia
  • Travel advisories
  • Coronavirus information
• Canada
  • Travel advisories
  • Coronavirus information
• People’s Republic of China
  • National Health Commission
  • Chinese Center for Disease Control and Prevention
• France
  • Travel advisories
  • Coronavirus information
• Germany
  • Travel advisories
  • Coronavirus information
• Italy
  • Travel advisories
  • Coronavirus information
• Japan
  • Travel advisories
  • Coronavirus information
• New Zealand:
  • Travel advisories
  • Coronavirus information
• Singapore
  • Travel advisories
  • Coronavirus information
• South Korea
  • Korea Centers for Disease Control & Prevention
  • Korea Tourism Organization
• Thailand
  • Travel advisories
  • Coronavirus information
• United Kingdom
  • Travel advisories
  • Coronavirus information
• United States
  • Travel advisories
  • Coronavirus information

Extenuating circumstances policy for the coronavirus outbreak

Our extenuating circumstances policy covers our hosts and guests with eligible reservations who are being impacted by the coronavirus (COVID-19) outbreak. We're closely monitoring official guidance from local governmental and health authorities and the World Health Organization in order to support the health and wellbeing of our community in severely impacted areas. As the situation evolves, we will be continuously evaluating and updating this policy.

If your trip is covered by the policy, you will have the option to cancel your homes reservation or Airbnb Experience without charge. If you’re travelling from or hosting in a severely impacted area and we can recognise your location and reservation details as outlined below, you may be notified that your reservation automatically qualifies on the reservation details page. If your reservation is eligible under this policy but you do not have a notification, please contact us.

Mainland China

For guests with reservations in mainland China

• If you’re travelling within mainland China, the extenuating circumstances policy applies to any reservations booked on or before 28 January 2020, with check-in date of 1 April 2020 or earlier.
• If you’re travelling to mainland China from anywhere outside of mainland China, the extenuating circumstances policy applies to reservations booked on or before 1 February 2020, with check-in date of 1 April 2020 or earlier.

For hosts with reservations in mainland China

• If your guest is travelling from mainland China, the extenuating circumstances policy applies to any reservations booked on or before 28 January 2020, with check-in date of 1 April 2020 or earlier.
• If your guest is travelling from anywhere outside of mainland China, the extenuating circumstances policy applies to reservations booked on or before 1 February 2020, with check-in date of 1 April 2020 or earlier.

For reservations with guests travelling from mainland China to destinations outside of mainland China

• The extenuating circumstances policy applies to any reservations booked on or before 1 February 2020, with check-in date of 1 April 2020 or earlier. This applies for guests travelling from mainland China with reservations outside of mainland China, or hosts outside of mainland China with guests travelling from mainland China.

Italy

For guests with reservations in Italy

• If you’re travelling to or within Italy, the extenuating circumstances policy applies to reservations booked on or before 29 February 2020, with check-in date of 3 April 2020 or earlier.

For hosts with reservations in Italy

• If you’re hosting in Italy, the extenuating circumstances policy applies to any reservations booked on or before 29 February 2020, with check-in date of 3 April 2020 or earlier.

For reservations with guests travelling from Italy to destinations outside of Italy

• The extenuating circumstances policy applies to any reservations booked on or before 29 February 2020, with check-in date of 3 April 2020 or earlier. This applies for guests travelling from Italy with reservations outside of Italy, or hosts outside of Italy with guests travelling from Italy.

South Korea

For guests with reservations in South Korea

• If you’re travelling to or within South Korea, the extenuating circumstances policy applies to reservations booked on or before 25 February 2020, with check-in date of 23 March 2020 or earlier.

For hosts with reservations in South Korea

• If you’re hosting in South Korea, the extenuating circumstances policy applies to any reservations booked on or before 25 February 2020, with check-in date of 23 March 2020 or earlier.

For reservations with guests travelling from South Korea to destinations outside of South Korea

• The extenuating circumstances policy applies to any reservations booked on or before 25 February 2020, with check-in date of 23 March 2020 or earlier. This applies for guests travelling from South Korea with reservations outside of South Korea, or hosts outside of South Korea with guests travelling from South Korea.

Other global scenarios that require documentation

The extenuating circumstances policy applies to reservations of all global hosts or guests who must change or cancel travel:

• In order to comply with disease control restrictions implemented by relevant governmental or health authorities
• In order to perform medical or disease control duties in connection with the COVID-19 outbreak;
• As a result of flight or ground transport cancellations initiated by an airline or ground transport provider due to the COVID-19 outbreak;
• In the event that they are diagnosed or suspected of being infected with COVID-19 by a medical or health authority.

We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community.