Google Reviews

RumRat

I wouldn't worry about, the people who are in need of charitable help are hardly likely to look you up in Google reviews.

Farway

RumRat said:

I wouldn't worry about, the people who are in need of charitable help are hardly likely to look you up in Google reviews.

Not sure about that, I volunteer for a charity and use Google reviews, some clients do check first but I suspect that is more for address, 'phone number, opening hours and the like

However when applying for grants we know possible donors have a look, this could just be nosing about to check what we get up to but part of that I assume would be client feedback

Undervalued

Farway said:

RumRat said:

I wouldn't worry about, the people who are in need of charitable help are hardly likely to look you up in Google reviews.

Not sure about that, I volunteer for a charity and use Google reviews, some clients do check first but I suspect that is more for address, 'phone number, opening hours and the like

However when applying for grants we know possible donors have a look, this could just be nosing about to check what we get up to but part of that I assume would be client feedback

Exactly. That is very much our concern.

As far as I know a business / charity / whatever cannot opt out of being reviewed on Google. Yes, you can "claim" the business by satisfying Google you are the owner / director etc. You can then respond to individual reviews to put your side of the story. There is no ongoing dialogue allowed once the owner has responded, although I think the reviewer can still edit or add to their original review.

On another site that allows reviews of businesses etc., you can opt out and all reviews both good and bad are removed from view. Apparently though they are kept and would be reinstated should the business later opt back in.