Jet2 = Crap airline

Parisien

Got this e-mail this morning, not impressed!

Urgent Information– Please Read

Schedule Change To Your Jet2.Com Flight Operating on Mondays, Wednesdays, Fridays and Sundays Between Belfast and Prague from Wednesday 5th March to Saturday 29th 2008 March inclusive.

Dear Customer,

Re: Booking reference(s) ******

We are writing to inform you that due to unforeseen operational constraints Jet2.com has been obliged to withdraw our service on flight numbers LS301 and LS302 between Belfast and Prague on Mondays, Wednesdays, Fridays and Sundays from 5th March to Saturday 29th March 2008 inclusive.

We are advising you of this withdrawal of service, as your booking is affected by this change. We hope that this advance notification will give you sufficient time to make any other necessary alterations to your travel arrangements, and sincerely apologise for any inconvenience caused by this withdrawal of service.

As you have booked to travel between Belfast and Prague on or after 5th March 2008, we will of course be offering you a full refund. This refund will automatically be processed to the payment card used at the time of the original flight booking and this will be done as quickly as possible, however please allow up to 28 working days for this to be completed.

Once again, Jet2.com sincerely apologises for this withdrawal of service and we do hope that this will not deter you from travelling with us in the future.

Yours sincerely,

Customer Relations
Jet2.Com
PO Box 6190
Christchurch
BH23 9AY

Alias_Omega

Thats all good giving you the cash back, but if you booked hotels, taxi's etc then its a problem.

I think thats why you go with a travel company, therefore they take the hit, not yourself.

Parisien

Nope, not good.....now I have to pay 50% more to someone else, to get to where I want......!

Parisien

Plus, I paid them instantly......and they give you this...

"This refund will automatically be processed to the payment card used at the time of the original flight booking and this will be done as quickly as possible,however please allow up to 28 working days for this to be completed. "


Still a crap airline...crap service...crap aftersales.....do you work for them AO?

lisyloo

Nope, not good.....now I have to pay 50% more to someone else

Did you not get travel insurance?

If you have travel insurance then make a claim.
You will have to pay the excess but that's life and it's hopefully fairly small.

If you don't have travel insurance then I suggest you do it ASAP.
If you need medical repatriation in 10 airline seats plus a nurse then it's cost a fortune so get it sorted NOW.

D.A.

To be honest, it sounds to me like Jet2 have done as much as they could be expected to do in the circumstances...

i_am_a_happybunny

they are quick to take you money, considering you are not travelling until next March and the are collecting the interest on yours and the rest of the passengers money. in circumstances like this the speed on the refund of money should be alot quicker as new arrangements need to be made.

BigAl94

Route completely axed http://news.bbc.co.uk/1/hi/northern_ireland/7120421.stm

marcais

I went to Berlin with EasyJet in August last year.

I was booked to go out on the Saturday and come back on the Tuesday.

Less than a week before hand I got an email saying the flight out on the Saturday had been cancelled because it didn't have enough passenges booked. I had to be there that particular Sunday and Monday, so my only option was to take up their offer of going out 2 days earlier.

The flight didn't cost me any extra and they gave me a £30 voucher for the next time I wanted to fly with them, but I was out of pocket as I had to pay for 2 extra nights ina hotel.

I had travel insurance but, unsurprisingly, they decided that this wasn't covered.

I gave the £30 voucher to someone else and informed EasyJet I wouldn't be booking with them until I could be confident that my booking would be honoured.

I've heard other reports of them doing this since. I'm no big fan of Ryanair, but at least now I won't have to get the ferry over to Liverpool games.

Francophile

Jet2 have done this before. A couple of years ago they cancelled our return flight from Barcelona to Belfast. There were 8 of us and we had to go home 2 days later. 2 extra nights accommodation (which we were lucky to get)and 2 days loss of earnings and not a thing we could do about it. It was just tough luck as far as they were concerned. I wrote to the Belfast Telegraph (didn't even get a response) and contacted the Stephen Nolan Show but nobody was interested.

Parisien

Well...I won't be booking with them again, the flights with easyjet on similar dates are 75% more!

Plus I will bump this thread up regularly to warn other travellers!